Friendly staff, and room was very clean

Inconsistent ability to contact staff. Area around hotel was oddly loud with shouting happening around the property throughout the night.

Smells of dog. A person sleeping on the couch early morning

Probably the worst hotel room I have stayed in, it was like they have double booked us, and in a panic put us in a makeshift room.. nothing like the photos online It was like a tiny room that we

Nope!

Clean bed but room stank of smoke pillows were rock hard tea, coffee and kettle but no cups or milk never got offered breakfast but they advertised it in the pictures

To be honest we were dreading staying here after reading the reviews but it was too late after we had booked and paid upfront...and budget and time didnt allow for anything else! And i have to be honest we were pleasantly surprised. I don't know if other people are expecting the Ritz on a backpackers budget...but there is nothing wrong with it. I have very high standards in my own home and i was more than happy to stay here for the night. The room was clean,the sheets were fresh and clean and the bed was comfortable (rock hard but i like that) The bathroom was clean and there was one hand towel and toilet roll. There were tea and coffee facilities but no cups...maybe this was an oversight but im sure we could have asked for some but we had flasks so didnt mind. There is a garden out the back which they are obviously trying to tidy up but its pleasant enough for a cigarette break if you need it and we saw squirrels running around which the kids loved. There are 2 friendly dogs at the property which was also a bonus for us. Its a 10 minute walk at most from Ealing Broadway just through the highstreet and in a lovely residential area. Its a 10 miwalk in the opposite direction then to Ealing common station so perfectly located for transport...we were going ro Wembley. We walked home at 2am with 2 young kids and felt perfectly safe...its a lovely area with beautiful houses and commons. So all in all i would give the place a thumbs up and definitely stay here again if needed.

short walk to station, shops and food options and more in delivery range. staff were friendly and helpful for advice on where to eat. only 2 stops away from Paddington station. if i need to stay in london again i'll be checking here first

Super helpful and professional staff. Great location. A good place to sleep with no extra fuss or luxury.

Really friendly and helpful staff, great price

Mouse droppings on the pillow, pillow as hard as a brick. Tiny bathroom with very little room. Dust all over the place and when opening the window could smell all the smoke coming in from people smoking outside. No towels given.

Convenient place to stay

The bed was the only saveing feature...but if you want a shower with decent water temperature and pressure this place is not for you. Not only were pictures very deceptive with how small the room actually was but there was literally a gash in the wall and wall paper ripped..this i can live with but what annoyed me the most was the shower was either scolding or cold freezing. Would never recommend. Also emailed them weeks prior as i had a question about luggage before check in time...before my holiday and had no response at all which turned out to be fine when we got there, but would of been nice to have someone reply. Ok its on the cheaper side but theres a certain standard when you class yourself as a hotel. Especially when its non refundable. Hate leaving reviews like this. But very disappointed.

This is the nastiest place I've ever stayed in my life. Please see the picture of the comforter on one of the beds. There was zero toilet paper. We had to take some from a pub nearby. We never saw anyone that worked there. Calling the shower a trickle would be generous. And the hot water tap would burn you every time you turned around. It was really loud outside at night too. The beds and pillows could not have been less comfortable. I know this place is cheap, but I would recommend staying elsewhere. I'm a fool for not reading reviews first.

The staff were kind but the room wasn’t enjoyable. There Wasn’t enough bathroom roll and the bedding/bathroom wasn’t clean. The beds were comfy however the pillows were not comfy/too hard. For future customers - bring you’re own shower essentials, toilet roll and hand wash

The hotel and its staff should be shut-down as it does not meet the hygiene or even appropriate living standards. They mention parking as free but charge £10 when you get there. Awful experience.

When arrived instantly got asked for £10 for parking when even though there isn’t a car park just parking on path outside front of hotel. Was clearly a care home previous and still smell like a care home. And top it off in the morning my Van was blocked in making me late for work!

I don't normally leave bad reviews, but feel I have to. I've stayed in many hotels and this has been the worst. As I checked in, I was greeted by an old, poorly permanent resident? As his door was open, the smell of ammonia filled the hotel. Contrary to the advert, parking is not free and didn't dare to enquire about the breakfast. After returning home, it seems I have been bitten from head to toe, due to the uncleanliness. I couldn't wait to leave, after having 2 hours sleep, with the most uncomfortable pillows and bed. This and the smell also, stopped me from taking any pictures, due to gagging and feeling very ill.

The bedroom window which was broken, couldn’t be shut and was facing the road. The sheet was visibly soiled in different places. There was hair in the bathroom and shower in more than one place. The tiles in the shower & the floor of the shower was visibly dirty and looked orange brown.

Filthy, run down , smelt of stale smoke everywhere ,