Hotel building and facilities dirty. Pool was 'freezing' even though described as a thermal one - algae growing on the bottom, giving a lovely green colour. Doors broken, carpets dirty, spa charges £10pp for a garden hot tub. Bedding dirty and ripped with hairs stuck inside. Was given a duvet cover to put on myself. Mouldy bathroom and door. No food available outside of the hours of 5-8pm.

A mixed stay of terrible room and lovely staff. The hotel needs refurbishment but I don’t forgive uncleanliness and the sweaty smell an unclean carpet on arrival meant I requested a room change which was denied due to capacity that I later found out was a ie which was a huge disappointment. If I can still book online on various websites that means your hotel does have accommodation available and thy could have changed my room! Not good at all. However the staff are lovely and smiley and went out of their way to be nice to me for my whole stay which o really appreciated. I wish the management looked at the cleaning and perhaps updating the carpets it would make a huge difference. Some hairdryers in the room would also be welcome.

No room cleaning during stay. Hotel is tired and needs investment. Outside there are abandoned buildings with mattresses piling up on on full view. Breakfast is very ordinary not even a coffee machine. Surprised this is allowed to carry the Radisson badge, seems like it needs new management

The lido is amazing. We love to swim whatever the weather. Lido staff are always friendly. Hotel is amazing too.

The room felt dated and not clean. Beds are small and uncomfortable. The family rooms are in a really dated 'add on' to the main hotel. The walls are paper thin so we could hear the TV from neighbouring rooms. It would be nice if the pool had a window of time where the kids could use it especially as the 'family room' looks directly at it. I'm sure I read somewhere that was the case before booking, otherwise I wouldn't have booked. Why have any family rooms at all? Breakfast was basic.

Check in and staff were excellent. Check out, whilst very pleasant, I wasn’t even asked about my stay. In Room 14, there was only one set of towels provided despite there being two of us staying, so we had to request more. The duvet cover was torn at the corner, meaning the duvet was coming out, and the bedding had noticeable spotted stains. There was also a large gap under the door which let a significant amount of light in from the corridor, making the room very bright at night and resulting in an extremely poor night’s sleep. The corridors leading to the room felt very tired and in need of maintenance, with paint peeling from doors and walls. Even the fire hose, which was so high up you probably couldn’t use it if you needed to anyway, was covered in thick dust, which didn’t give a great impression. The shower was another let-down. The water pressure was extremely weak, making it difficult to rinse off properly. The shower head was positioned very low (or the bath unusually high), meaning I had to crouch to stand underneath it. The only positive here was the provision of Dove toiletries, which was a nice touch. Breakfast was average at best. The hash browns were soggy, seemingly steamed rather than crisp due to the container they were kept in. Overall, at £116 per night, this stay was extremely disappointing and certainly not worth the money.

Staff extremely attentive. Mattress so bad first night we had to change rooms. Shower didn’t work. Hot water was so hot we had to run the bath and let it cool down! No availability at the spa although didn’t book as we arrived. Breakfast ok. Other room we had booked was tiny. It needs a Radisson overhaul desperately and cobwebs / dusting throughout needs to be better.

The Garden Room with balcony was spacious, well-furnished and comfortable. Clean and well-presented. I was very disappointing with the cooked breakfast option, which is aomething I was looking forward to.

The room was clean and warm only downside is why was there no bottled water in the room as for the past two years there has always been bottled water

Great stay and staff. Wonderful setting.

Clean comfortable room. Courteous friendly staff.

Awful place , one of the worst places ever , we stayed in the “Garden Rooms” filthy dirty hallways , I have never seen carpets like it , there is not a single upholstered surface in the entire hotel that is not stained in some way ,no dead locks on the doors which is very odd in the modern era , there is not a single positive in the entire hotel , everything is the room was dusty / dirty. Food in the restaurant was shocking , sent food back twice because it was cold , then they tried to charge me for it after I said I didn’t want anything, I saw Radisson hotels mentioned somewhere, they must of opted into a franchise to use their name as I can’t beleive anyone from the chain has ever inspected the hotel especially the garden room area, looks like a movie set for a 70’s horror movie ….

Staff were really helpful. Room clean and comfortable. Loved the thermal spring water swimming pool which was included in the cost of my stay.

Really disappointed when we checked in that the restaurant wasn’t open and we weren’t pre warned. I was hosting and important client which embarrassing as we had to drive out to find somewhere to eat that evening. Breakfast

Room out the back overlooking the garden. Dated, cold and a bit shabby etc in the entrance. Rooms are good overall, bit shabby like the iron mark on carpet, not deep cleaned, bit dusty etc. teas/coffee/biscuits nice. Bathroom although clean was a bit shabby again, ie - hook on door, shower screen doesn’t fit, bath panel broken, ill-fitting toilet seat and watered-down hand soap. Bedlinen and towels spotless and beds comfy. Having a balcony with table is nice outside. Absolute bonus is the outdoor natural pool which is FREE for guests, loved our dip in 17.1 deg on New Years Day!

Breakfast was ordinary - one central breakfast area but two breakfast rooms - very busy coming and going with tea, juice, cereal etc - a suggestion would be that they supply trays ? Coffee/Tea was help yourself - not served at the table - that didn’t help matters

Room was pretty nice, service was ok. The problem was the meals. We went half board and was really disappointed. 4 out of only about 8 main meals were not available. We were told to book in for 7:45 as they finish serving at 8:30... But didn't realise how strict this was. The meals were tepid as if the chef had cooked and then left them, then after collecting the mains plates, we sat for nearly an hour without being offered a dessert menu or any other drinks, and didn't see a waiter again... it was like they just shut up shop and gone home at 8:30. We were very disappointed with this.

Great service

We love this hotel. We stay several times a year. The lido is amazing. It is a beautiful swim and the lifeguards are so welcoming and friendly. The annexe rooms with balconies overlooking the pool are our favourite places to stay. Highly recommended 👌

Staff couldn’t do enough for you and food great, drinks reasonably priced. However corridors and bedrooms need a lick of.paint and carpets need a good clean, bathroom tiles need grouting.