We travelled 200 miles for a one‑night stay, collecting our key around 4pm before visiting family. Returning at 10pm, we bought drinks from the bar, paid immediately, and went to our room. At first the hotel seemed fairly quiet, but as the night progressed noise from the bar, outside, and downstairs grew worse, accompanied by piped Christmas music until 1am. Loud talking, shouting, and laughter continued until 2:30am, leaving us with barely three hours of broken sleep before a full day’s work and travel home. No warning was given of any events when we checked in, yet a large group of drunk guests from one company disrupted the night and treated it as a joke the next morning.
The room itself was nicely presented but poorly located above the entrance and bar, next to a bridge, so traffic noise and headlights added to the disturbance. The bed was hard and uncomfortable, making rest even more difficult. This was our third stay, and while rooms at the back are quieter, this experience was unacceptable. Attempts to contact the hotel via Facebook Messenger went unread and unanswered. At checkout, staff did not ask about our stay, and we discovered an incorrect bar charge on our bill, though it was promptly removed.
Overall, the lack of sleep, poor communication, and disregard for guest comfort mean we will very likely not be returning.
