Great room. Friendly helpful staff.

In a room top of stairs by lift not ideal Staff tried to help but said fully booked got no sleep

I had a very good stay., the staff were very attentive,and all meals were excellent

I booked this for a treat for my son And his girlfriend and they said it’s was such an amazing hotel, beautiful room and they had a wonderful experience

incredible, attention to detail spot on, staff extremely helpful & they have electric car chargers which is super helpful & they guide you through the simple process of charging your vehicle. Air conditioning in the rooms as standard. in general, highly recommend.

Everything great Recommend

Lovely hotel and very attentive and helpful staff. Dining was great and the pool was superb!

This is a wonderful hotel, the facilities are great with a nice pool, gym, sauna and stream room all included in your stay. The breakfast is fantastic with a range of really quality options to choose from. The air conditioned rooms were an absolute must in the recent heatwave and meant you could get a great night's sleep. My biggest compliments have to go to the staff though, I interacted with so many of them throughout my stay and they were all so friendly and helpful which is such a rarity, so full credit to them, especially Keira at breakfast who was amazing. I already can't wait to come back and stay here again!

.,... good staff

I was happy with everything

Superior room was over the kitchen area which had big fans on the roof. Ended up in a much smaller room than we had paid for!

Lovely place to stay for weekend away. Comfortable, clean and helpful staff. Enjoyed breakfast selection. Great place to walk from town centre and to High Rocks if you want to get the steps in!

No comment

Our Cosy Double was as advertised -small but well furnished and equipped with everything you could need. It was very clean. We had a lovely view of the extensive gardens. The breakfast was delicious, plenty of choice and freshly prepared and great service too. We also had a meal in the bar and that too was very good. The gardens are delightful and we walked around them many times and it was a real bonus to have several sightings of the deer. A small negative was that we had not realised that there are some EV chargers tucked away at the very back of the car park, as there is no information on this on the website or booking form and it was not mentioned to us at any point. Only late in our stay did we become aware of this. Process for using them is also a bit clunky - you have to plug in and ask reception to activate and the fee is a bit steep £20 for 24hrs if you are just wanting to top up. Nevertheless we had a lovely stay and would highly recommend the hotel.

Good twin bed hotel room for a nights stay. Clean crisp bed linen. Powerful shower and plenty of hot water. Breakfast okay.

Excellent stay, fantastic staff, would stay there again

Overall we had a lovely stay. Only complaint was that we were cold in the evenings…it was less than 10° outside and the bar had air-conditioning on! We got really cold. The restaurant was also cold, so we only ate there the first night. The food was good, spoilt only by my poached eggs being cool the first day, and when I asked for them to be hot the second morning, they were only just warm! Otherwise a lovely breakfast. Shower very good, and plenty of hot water for baths to warm us up!

Wonderful hotels, the rooms were tastefully decorated, the pool and steam room was very clean and tidy and the gardens were lovely.

Hotel is quite nice for an old place but could do with a bit of TLC and some modernisation. However, the room was clean and comfortable (apart from the pillows which were like flagstones 😖) and there’s plenty of parking space. I got an attic style room and if I had a pound for every time I cracked my head on a ceiling beam, I’d have about £17 by now. The WiFi is poor and slow in room 302 but gets a bit faster when you’re in the bar area 🤔. The gym facilities were pretty good and the pool looked good too. I work all over the country, usually staying in 2/3 different hotels per week, and this one achieved the UK record for the most expensive pint of soda & lime I ever encountered 😳 £6.30!!! What a rip off!!! I don’t mind paying that (or quite often more than that) for a pint of lager, but for soda water and a splash of lime cordial …. that takes the biscuit … so much so that they didn’t get another penny out of me during my stay. I’d normally stay in the hotel for dinner and a few evening drinks but any establishment will only rip me off once, so I went out to spend my (company expenses) money elsewhere instead 👍 Needless to say there will be no return visit from me.

Really attentive staff and clean hotel