Good

Very festively decorated for Xmas. The room was snug but had a good view, although since we were at the top there were a lot of intruding angles. For example standing up straight in the shower was a challenge. Breakfast was included and the staff in the restaurant were pleasant. Old fashioned seaside hotel.

All good and nice to have a 'individualistic style hotel'...ie still with Victorian features.

Was okay

We booked a sea view room, but the single glazed windows meant it was noisy. There is major engineering work happening across the road all through the night which we felt we should have been made aware of when booking as it affected our sleep. The walls between rooms are thin, meaning you hear your neighbours television (at 5am), and the curtains do nothing to cut out the street lights. There was a sliding door to the bathroom, which was easily dislodged from the track- just not user friendly. Tea and coffee was served in vacuum jugs, the coffee wasn’t very warm. There was a limited buffet selection, but the cooked menu had several options. However, my scrambled eggs were overcooked and the toast was rubbery. The lift only went 1 floor towards our room, leaving 2 flights of stairs to negotiate with my walking stick and our bags.

Clean and cosy room, friendly and welcoming

Staff friendly enough but hotel and rooms are very tired and in need of complete refurbishment. There is no double glazing so spent most of the night awake listening to the yobbos screeching up and down the main road on motorbikes.

Nice breakfast and very good location.

Staff were friendly and very helpful. Room was really good, quiet and good size bathroom. Great cooked breakfast. Great location, close to the railway station and bus station.

Good location.Clean. Breakfast good.Friendly staff

Clean room, staff were lovely

This hotel is warm & welcoming. This is my go to for it is close to the buses, the hovercraft & the fastest offer many portions to see all the locals sighs

Everything was good. Booked for next year already

Room was clean. Dinig options were excellent and flexible. All the staff were friendly, approachable and very helpful.

Very friendly and accommodating. Safe storage for our bikes. Staff attentive and helpful

A great hotel with nice rooms and friendly staff. Check-in was easy and quick. A great location being close to the town centre, bus station, Hovercraft terminal and Pier for Catermaran boat services to Portsmouth. It would have been nice if the check in time could have been a little earlier, as 4pm is quite a late time to start check in otherwise everything else was excellent. The breakfast was nice as it was included in the price of the room and you had the choice of a full English breakfast.

Comfortable, convenient with large room, great view and very good breakfast. Staff are excellent!

Kelly provided outstanding service; she was polite, helpful, and a true pleasure to interact with

Nice hotel, a 3 or 3.5*. A bit dated, especially for the price. Nice room though imagine it’s cold in winter with the old windows. Bathroom seemed updated. Kettle and instant coffee and tea in the room. Breakfast included was ok, but still no decent coffee! Good location opposite the sea front and easy to walk to local areas. Friendly staff.

The breakfast room had flies flying around in it and the cooked breakfast was very basic. Hotel rooms were clean but outdated. The towel rail didnt work.