Everything was first rate, the staff were more than helpful the food was excellent and the room clean. The sea view would have been better without the fog, but you can’t blame the hotel for that! I will definitely be going back.

Staff we had to move rooms after one night because the heating didn’t work and the shower was intermittent with hot water The staff were excellent on moving us

Nice view out to sea and to listen to tje waves whilst falling asleep. Every member of staff I interacted with were super helpful and friendly

We stay here for valentine's weekend Its a great location with good food Our room had a sea view which was also a perfect addition We stayed at this hotel many years ago and said one day we will come back, although i think the decor in the rooms are the same lol itwas a bit dated but clean We will definitely be vack but won't leave it so long The breakfast was very good and worth the stay just for that

Clean room, staff was lovely and easy check in

Staff were fab and nice place to stay.

Friendly staff and great location

Great value breakfast top notch 👌

Some of the staff have very bad altitudes

First choice whenever I stay in Lowestoft.

Warm and comfortable. Very good full English breakfast

The bedroom was spotless. Everywhere was clean and the staff very helpful. But top marks go to the breakfast. Being a vegetarian i didnt expect much choice. However not only a cooked vegetarian breakfast but also a cooked vegan . Along with a buffet style, Ive not seen this before.

Third visit, different rooms, same issue- bed very uncomfortable. Mattress is cheap with springs felt

Great location; lovely staff

Great hotel helpful staff

Everyone was very helpful and friendly, nice room ,had a good breakfast.

Right on the promenade. Staff helpful and friendly

Hotel a bit dated. Bed terrible. Old and feel springs. Poor night sleep ☹️

Over the last few years all my family have enjoyed visiting the Hatfield Hotel as the downstairs restaurant is lovely and the staff are always very welcoming. This is the first time I stayed for a few days and not only is it great value, the sea view and the sound of the waves coming in are exceptionally calming … it’s right on the beach so we saw the first light dawn in the most easterly place in the UK. It’s a treat.

Bedroom noisy all night with extractor fans