I booked a stay at DoubleTree by Hilton Hotel Sighisoara - Cavaler through Expedia. Upon arrival, the receptionist clearly told us that we did not have a reservation and that the hotel was fully booked. Showing her the booking confirmation from Expedia did not change her position. After some discussion with the receptionist — who was not helpful at all — we were told to contact Expedia ourselves to resolve the issue and find another place to stay for the night. We ended up calling Expedia five times, navigating endless automated menus before finally reaching a real person. In the end, we had to find a new place to stay late at night on our own. Although I received a refund after four days, I would never book with Expedia again. It cost me a lot of time and energy to fix their mistake.

Ottimo

The room was Ok. The water in the pool was quite cold. Te food was not great and the service in restaurant must be improved.

The staff just don’t seem bothered or professional, the room was dated but happy overall, just very dusty above picture frames etc, the breakfast was terrible? For a hotel like this, no hot buffet present, burnt croissants, hardly any choice? I’ve had two star hotels with better breakfast, the Hilton Hampton in Cluj breakfast was amazing how can two hotels be so different in the same chain, it really was so poor.

The hotel has surprisingly slow internet in the rooms, and the level of room heat seems to be controlled by the front desk. They have the heat at 28 degrees. You have to open a window if you want to cool down and get up in the night to close the window, then repeat the process if necessary. These are fixable technical problems; I hope they get to them soon.

La chambre est vestuste, l’équipement de façon générale (communication impossible avec la dame du SPA qui comprend pas l’anglais), le petit déjeuner laisse plus qu’à désirer …

Easy to park. Clean room. Decent breakfast.

Rooms, staff , amenities

Rooms are filthy with multiple stains, no sound proofing so you will not sleep well.

Da Super securitar

Faules Personal, so noch nie erlebt. Ausnahme: Dame im SPA-Bereich. Dieser "rettet" das Hotel. Frühstück ausbaufähig. Kostenlose Parkplätze super!

Room was good, no internet though for the whole week

I am shocked and deeply disappointed with my stay at this Hilton. I slipped and fell in the shower because of a serious maintenance issue, and when I reported it, nothing was done for two days. I fell in a Foosh manner hurt my wrist, low-back, and my feet hit the upper bathroom sink. Two days of being ignored after getting hurt in their hotel room! The lack of concern for guest safety and well-being is appalling. I expected care and responsibility, but instead I was treated like my safety didn’t matter. This experience has completely destroyed my trust in Hilton, and I would never recommend this property to anyone. I would like a refund for this property, please advise on the next step.

The hotel is very clean and conveniently located near the old citadel. I especially appreciated the spa area, which includes a sauna and steam room—both complimentary with your stay. The room was spotless and the bed extremely comfortable, ensuring a great night’s rest. My only minor complaint would be the TV channel selection; it would be nice to have Digi channels available for watching the games. The staff were exceptionally friendly and helpful, which made the experience even more enjoyable.

One of the best breakfast I had in a while.

Comme déjà indiqué,on m'a donné une chambre mansardée avec fenêtre de toit,ce qui n'est pas ce que vous m'aviez donné dans le descriptif de la chambre.J'aimerais avoir vos explications à ce sujet. La chambre est en outre apparue sale au niveau du bas du lit et du tapis La salle de bain a besoin de maintenance au niveau du lavabo et de la cuvette de WC.Enfin,le minibar était vide et aucune bouteille d'eau n'était offerte conformément à ce qui se fait dans un hôtel de bon standing.Un ascenseur ne fonctionnait pas et le second fonctionnait mal.Des vitres étaient très sales;celle de mon vélux était félée.Bref c'est un hôtel 3-étoiles,pas plus.Le personnel est plutôt désagréable.La clé qui m'a été fournie ne fonctionnait pas...Donc hôtel à fuir!

Leider Personal in Restaurant catastrofe,ungeschulte Kellner ,kein Bock auf Arbeit und unfreundlich,Essen kalt und wenig,nicht nachgefüllt!Für 4 Sterne Hotel unglaublich!Empfang leute sehr nett und in der Spa Bereich!Höchstens 2* Hotel!

Hotel centralissimo molto confortevole con servizio SPA incluso (aperta fino alle 21.00). Vengono forniti accappatoio e telo. Letti comodissimi. Un grazie particolare a Ibi che è stata una receptionist simpatica e molto efficiente

I thought staff was unhappy to be there. I would be to. Hotel is really run down (see pics) I didn’t have a great experience Would not recommend

El hotel está muy bien ubicado. Nuestra habitación daba para la carretera y se oía bastante el trafico