Great rooms with good air conditioning. Very nicely appointed and the restaurant downstairs was fantastic. Would recommend and would definitely stay here again.

Was a lovely clean room great for the night had a restaurant indoors or near local restaurants and bars

Very friendly staff and location was great. Just as advertised. Many thanks for a great stay, restaurant was lovely as well.

Excellent rooms in a lovely building. Communications were excellent and backed up with a very friendly welcome upon arrival. Great location, would stay again.

Great stay! Would recommend and happy to stay here again. Welcoming staff, very helpful with my enquiries and sorting out a request. Fabulous Thai restaurant on site too!

The room seemed clean, dirty towel that was left was removed after this was pointed out. Room was well equipped with coffee maker and kettle, nice modern bathroom. To our surprise the room was not cleaned during the day and towels not refreshed. Also coffee, tea, water etc was not replenished. Breakfast in the local pub across the square was not good. No fresh fruit for instance and the used ingredients were not the best.

Very nice, would recommend

Fantastic stay. The most central location you could have in Newport - the bus garage was right next door which took us to all the tourist locations that I would recommend - the needles, shanklin beach, carisbrook castle and the garlic farm. The guesthouse also has an excellent Thai restaurant downstairs, great food, really delicious and great price. Charterhouse is located right next to the main high street stores as well as a large Morrisons. The proprietar was really nice. The place has just started out for a year, so do book your next stay!

Lovely hotel, very comfortable and the Thai restaurant downstairs amazing. Very handy for the bus station wich was a pleasant surprise

Lovely property in central location

Host was quite friendly. Thank god for the air conditioning in the room as it was really hot out. Room is pretty.

The accommodation met our needs. Thank you

Staff/personel were helpless and rude

Beautiful room with great air con which we needed during the heatwave: Nice breakfast and nice staff. We would recommend

Central location is good and bad as close to bars and restaurants but noisy after closing. Good sized rooms are individually decorated. Reception area is kinda awkward. Fob access doors often don't secure properly and were found to be ajar.

Lovely and quirky hotel. Bit stuffy at night. Very convenient for bus station

Quite a quirky property. Our room was large with a comfy bed and plenty of storage. Large modern bathroom. Coffee machine, kettle, iron and hairdryer. The staff are really friendly, nothing is too much trouble. Breakfast is at the Wheatsheaf, a short strole across the square. On the ground floor of the hotel is a Thai restaurant, Thai by Ja, serving the most delicious food. I can highly recommend it. The hotel is close to shops, restaurants, pubs and the bus station, with buses to take you all over the island. Rooms are on second and third floors and there is no lift.

Great stay for a holiday, accommodation was right in the

Wonderful room. Not a bland, typical hotel room at all. Good lighting, towels of a good quality, great storage, table/desk space. Coffee machine! Bonus to have had breakfast included - a good breakfast too. Dinner at the adjacent Thai restaurant very nice. Owner bent over backwards in helpfulness and care.

Unfortunately not a great stay for a business trip. The hotel is not staffed so you are messaged to complete registration prior to arrival, this should then be followed up for check in details. This did not arrive so I had no access to the hotel nor know which room I was to check in to. I had to disturb the restaurant staff who appeared to be on a lunch break at 3pm and they then had to search out my details, there was some confusion and delay but they helped as best they could. The location is very central but noisy with bars and the restaurant below. The parking directions are not great and the local multi story closes at 7pm and on Sundays is not unlocked until 9am so not ideal, I parked on the outskirts of Newport and walked in. The room was noisy as it was next door to a laundry room which appeared to be in use until about 9pm, again not ideal when needing an early night for work. Finally the room itself was not very clean, tv remote was caked in dust and grime, toilet and shower not cleaned, the coffee maker covered in stains. There was no reception area or clear contact details to raise any of these concerns with frustratingly.