The staff was very friendly and professional

The hotel location is great but the evening check-in guy needs to have welcome greeting smiling he just has straight up answer. We were given a room and it didn’t have any soap, shampoo or conditioner for shower; soap,container was missing, window has blinds missing if someone is changing clothes or sleeping people could pick from outside. We have kids and young daughter. We had to put a towel over it when I went to tell them they didn’t even change the room for us.

Excelente hotel,

Hotel Solaris is very affordable and close to the boardwalk, but not too close where there’s tons of traffic. The room is easy accessible and the parking is easy unless it’s a weekend and then it gets full pretty fast.

We found a fork in between the sheets in one bed. Found the toilet cleaner scruber INSIDE the toilet. People upstairs seemed they were stomping their feet up until 1130 pm and again at 530.am We ended up leaving earlier than our checkout time.

I had a couple of days off and wanted to go to Santa Cruz. I booked a two-night stay for my family. There was 5 of us including 2 teenagers. After I booked my stay, I read the reviews, and they were not very good. My stay was wonderful. The room I booked was a family suite. The first floor had 2 double beds, lounger, and full walk-in shower. Upstairs was a king size bed, a lounger and a full bathroom with a jacuzzi tub. The room was clean, quiet, beds comfortable, and towels plush. We asked the front desk for additional beddings because one of the teenagers wanted to sleep on the lounger. They brought the beddings in a few minutes. I would recommend this hotel to everyone. I wish I was able to stay longer

Sin quejas

Renovated room, clean.

Was told by check in clerk there was breakfast in the morning at check in. I didn’t even ask. Then I over heard another staff telling another gues anbout the breakfast. I realized i didn’t ask the time so, I message the text number that replied answers to questions while at the hotel. It told me breakfast Monday to Sunday: 7:00 AM - 9:00 AM. There was no breakfast and the coffee machine didn’t work. Woman at front desk barely looked up when asked a question. She acted like we were bothering her. She said there’s never a breakfast . How weird to lie to so many guests. Very disappointing

What we thought would be a great family fun day took a sour turn when we got this hotel! We arrived early at 1pm hopefully we could check in early since I had received an email stating it was an option. When we arrived at the reception we were told check in was 4pm hotels.com has it as 3pm check in time. We decided to go to the boardwalk to enjoy so sun and food! We came back at 4:45 and the girl at reception informed me that they had no room available for us that we had to wait, she started to argue making comments to my family stating No one told you to go to the beach like it was our fault they didn’t have a room for us, she also continued comparing our reservations to a burger order, she was just completely rude! Making a very hostile environment! When we got our room almost 5:30!!! It had a used toilet paper roll, we had no soap or any bathroom supplies. The balcony door lock was not working making it unsafe for my son! It had a stick to lock it! The pictures on the website do not match at all, when you arrive in person it looks like a hunted place. I would not recommend anyone staying here!

Clean

Room not available, we had to wait to get rm, at 5:10 pm we finally checked in. Not only was our rm not ready but we got lots of attitude from the lady at the front desk poor customer service. Rm was not cleaned through, Found dirty diapers no towels, plumbing in the bathroom is incorrect, hot and cold water are switched be warned you could possibly burn your self. Jacuzzi was not working, do not recommend wil never ever stay at this property again.

Thanks so much for your welcome.the facilities are good.

The pool and spa was open till late at night which was convient for me.

Staff is friendly . The hot tubs were yellow and the jets weren’t working correctly, may of been due to low water level?

i liked hotel location! close walking distance to boardwalk, and the beach.. my room was on first floor- near common area, and pool. this area became busy and noisy in evening and again, in early morning. Other than that it was an okay stay.

Hotel Solares is an older property with very affordable prices What was very impressive was the pet friendly room, which had laminate floors (no carpet, hurray) that allowed easy cleanup for any accident. I didn't bring my dog, but in a hotel, she usually is nervous and I'd never had a pet room that let me clean up her little messes. The really cool part was outside the patio door. Each pet room was fenced with astroturf over some of the area and a big sand box for the pets. You could leave the patio door open and your pet can go in and out and have its own yard. Wow, how cool is that?

Dirty floor. Very noisy. I paid through Expedia and then was charged again by the hotel. They had asked for my credit card so they could put a $25 deposit in the event that there were any "incidentals" that needed to be paid for. There wasn't even any coffee in the room. I checked out before 8 am. Today not only did the $25 stay on my credit card. They also put another $150 charge on it. My $134 room has now cost me $309. I need some help with this disaster dump

Hotel Solares was a great experience overall. We enjoyed staying at this hotel and will probably come back for our next visit. It’s very walkable to multiple restaurants as well as the Santa Cruz boardwalk itself. The amenities were very clean and even though they were right outside our bedroom, there was not much noise coming from them. The one issue we did have was the parking, we could not find parking spots on Saturday night. We had a parking pass for the hotel since it requires it and we still could not find parking. We also noticed there were multiple cars parked that did not have a pass. This was pretty unfair. We ended up parking in an area that wasn’t for parking but the hotel reception stated it was okay and in the morning, I moved my car when some spots opened up. This is something I definitely think the hotel should address somehow. We pay for the parking and we didn’t get any parking spaces. Everything else that was good definitely outweighed the bad so still overall a good experience.

Great location, family friendly, comfortable rooms, helpful front desk, dog friendly.