Super nice staff, beautiful room, great location and great restaurant

The staff was thoughtful and friendly, efficient too.

Reception and spa very helpful and friendly . The dining area looked quite dirty. Bed was comfortable but the air con was noisy as was corn street with the local pubs having barrels collected early hours of the morning.

The location was fantastic and the hotel / room were very nice. Would stay here again!

Excellent hotel. Lovely friendly staff. Small but very nice spa. Free room upgrade which was a lovely bonus. We will definitely return

This is a fantastic place to stay, felt very premium and the room was lovely. Staff are also friendly, profesisonal and helpful. Would recommend!

Staff were excellent, room was well provisioned, restaurant food was fantastic. Location is excellent, but be aware can't drive directly to front of hotel. Noise was an issue from roadworks going on until 2 am, and other guests complained about party noise, which in fairness was something the hotel alerted people to. Room was on the cooler side, couldn't seem to warm up.

Lovely room, clean and spacious. Slight smell from drain in bathroom - expect this is a one off/room specific issue? Staff friendly. Breakfast okay - opted to upgrade to hot menu (mushrooms on toast were nice, not the most exciting options).

Super polite and helpful staff

The shower was faulty. The carpets outside the bedroom were stained. Disappointing 😞

Nice room, good central location

3 big problems: 1 - Heating didn't work so had to change the room 2 - In the new room - the hand soap ran out middle of night 3 - In the new room - the noise outside was terrible - nightclubs, street cleaning kept going on for all night & early morning. Impossible to sleep. Need complete sound-proof. Pretty poor for a hotel that claims to be luxurious / comfortable - neglecting the very basics like above. Large rooms, luxurious furniture and fancy espresso machines were no use if the noise keeps you awake.

An overpriced hotel where everything is extra. Once they have your card beware

Nice room and welcome. However I booked this room as I wanted a swimming pool, which it says it has. When I got there I was told it would be £10 to use it! Just because I booked via an app. No details on the app to say that!

Lovely hotel

The location was excellent in terms of proximity to shops/bars/restaurants. As it's a City Centre Hotel you do expect to hear Street noise and music so it was surprising that ear plugs aren't provided. The air conditioning looked like it needed a clean/servicing. It was inadequate and had I stayed more than one night I would have requested an engineer. The bed was incredibly comfortable and the linen felt clean and high quality, which is what I expect from a Harbour Hotel. The bathroom was also very clean with a really good shower. The room itself felt very dated, the furniture made it feel cramped and the layout made no sense. The sofa needed a deep clean, it had numerous dubious stains and we avoided using it for this reason. I'd prearranged some sparkling wine for the room for a Birthday surprise but sadly this wasn't there, however we did receive some chocolates, which was nice. Overall, the room we were in really needs an overhaul - fresh carpets and furniture as it was underwhelming for the room type (junior suite) and made the room feel dirty.

When booking it says hotel comes with pool and spa etc. when checking in your asked if you want to use it and what time. when you arrive to use the spa your asked if you would like a locker. So you can understand my shock while leaving the spa after using it I was told to pay £10. No where while booking does it say you have to pay extra, only that the room and hotel include these amenities. Which if you have to pay extra after booking I feel as if I was miss sold. Espially as I had a nicer room booked at hotel du vin around the corner. The rest of the hotel needs some TLC of alreast a fresh coat of paint. And I had not once but twice get a new room key as it wouldn’t work. First time after using the spa and being in robe and slippers, second time late at night and having to wait for some one to come to reception.

Das Hotel war klasse! Sicher ist es etwas in die Jahre gekommen, aber es ist sehr sauber, originell, hat einen wunderbar englischen Flair, steckt voller Überraschungen. Die Mitarbeiter sind alle sehr freundlich und zuvorkommend. Sie setzen sich außergewöhnlich ein für ihre Arbeitsstelle. In der Umgebung des Hotels ist viel los. Viele Restaurants, Flohmärkte, kleine Geschäfte. Bristol scheint viele Probleme zu haben: die Straßen sind marode, es gibt keine Abfalleimer, viele arme Menschen bitten um Unterstützung. Daher: das Hotel sofort wieder, aber die Stadt Bristol nicht.

Pump noise from kitchen prevented sleep. It is a known issue and it should be fixed rather than subjecting guests to the intermittent loud noise.

Staff were amazing and very helpful but room and gym very dated and tired. Carpet was stained and furniture like bed side table has tatty corners.The windows in the room didn’t open, and no natural light as room faced a wall and windows were frosted so it felt very dark and miserable even in the day. Limescale building up on edge of shower doors. Floors in communal areas very dirty. Treadmills in gyms were not working properly and had ripped belts. In all not what you’d expect for the level of hotel but the location is excellent however. Evening meal was not great either although the service was wonderful but they had no mussels available, no non sparkling wine list in the drinks menu and cod dish was very over salted.