The staff was exceedingly helpful. We had a late departure and our bags were stored safely after the noon checkout until we headed to the airport at night. The suite was spacious and street noise was kept to a very tolerable minimum. Guests must bring coffee filters for drip coffee but happily Nepresso is supplied.

Everything was wonderful and exactly what we needed.I would definitely recommend it

Very spacious apartment - lots of kitchen ware - worked great for us to have hot breakfast every morning. Location was ideal - easy walk to museums, restaurants, grocery. I would have given it a 5 star except that our room suffered from a lousy loveseat. Sitting on our bed at the end of the day was more comfortable than sitting on that sofa. Don’t let this dissuade you from booking here. It was a terrific stay and the staff was friendly and accommodating. Also - don’t expect much english spoken anywhere in Mexico City.

Beautiful room with a fully equipped kitchen in a safe quiet neighborhood with lots of dining and shopping options at walkable distance.

Perfect location. Friendly staff. Comfortable accommodations. We loved everything about it!

Room, garden, location very nice. Some staff could have been more helpful. We could not recommend the first floor, need to be higher up. Noise level was very high even with us on first floor. We had to ask people to be quiet after midnight. Should be in the rules. The doorbell & phone were loud in our room on first floor. We were refused to be given even a yogurt or fruit for our journey as we missed breakfast, even though they state they provide pastries daily.

房間大，有陽台，清靜，旁邊地鐵站，有沃爾瑪在旁邊，客房設備齊，十分好！

Amazing hotel in great location.

Habitación muy amplia y cómoda, excelente área de comedor y sala. Ideal para una familia de 4 personas. Excelente opción si no quieres salir a comer o cenar todos los días porque tiene todo para comer en casa.

No puedo creer que el gerente, dueño o encargado del lugar tenga la sensibilidad de sentarse en la sala para ver el estado de los sillones o sea los sofa cama, imposible pasar un rato agradable ahi , totalmente viejos, dañados, incomodos. hablo de la 107, 106, 103 y todas en las que me eh quedado. siendo el mejor hospedaje en la ciudad y que no se den cuenta. revisar los aires acondicionados tambien deberia ser una prioridad por lo menos que funcionen correctamente.

El check in es muy hostil ya que si llegas antes casi nunca tienen listos los condos, no tienen baño ni lugar como para esperar!

MUY BIEN SOLO Y MUY IMPORTANTE ES QUE YA SEA LA ADMINISTRADORA O GERENTE SE DEN EL TIEMPO DE TRATARSE DE SENTAR EN EL SILLON DE LA SALA DE TELE Y COMEDOR Y NO VEAN NI ENTIENDA QUE NO CORRESPONDE EL ESTADO ACTUAL DEL MISMO O SEA TIENE QUE IRSE UNO AL CUARTO Y EN TODOS ESTA IGUAL. OJALA ENTIENDAN QUE ES PARTE DE SU TRABAJO.

Me encantó el sitio , súper limpio y delicado , las camas muy confortable , el personal muy amable

The staff was very helpful and particularly the security folks were lovely. Everything we asked was answered and any of our requests particularly for transportation were dealt with very professionally

Muy buena ubicación, el lugar es limpio, cómodo y con todo lo necesario para una estancia larga. El personal es amable y la zona se siente segura. Solo podrían mejorar algunos detalles del mantenimiento y hacer el check-in más ágil, pero en general es una excelente opción en Polanco

Beautiful apartment, lovely staff. Perfect base for exploring Polanco.

Bonito departamento, lugar adecuado

We enjoyed stay at Grand Polanco Residencial. The room is clean and quiet. Reception and security staffs are very helpful and professional. However the internet always disconnect. We would recommend Grand Polanco Residencial to our friends.

Todo muy limpio y en excelente estado

This is prime real estate located in Polanco. There are many stores and restaurants bear by