This was one of the most incredible experiences we had in Japan. The staff and service level are extraordinary. The 8 or 10 course meals at dinner and breakfast were an unbelievable experience. We traveled with young kids with varying degrees of adventurous eating and the staff was able to prepare dishes that were more western (mini sausages, fries, sunny side eggs). We took a large family suite with a private outdoor hot springs bath and it was gorgeous. The shuttle to the train station is very convenient

Our stay at Matsusaki Ryokan was absolutely unforgettable. The pickup from Komatsu Station was incredibly smooth and stress-free, which set the tone for the entire experience. From the moment we arrived, everything was handled with such care and attention to detail. The property itself is stunning—the pond and garden are beautifully maintained, creating a peaceful and serene atmosphere that’s perfect for unwinding. Every corner of the ryokan was spotless, and you could really feel the pride they take in keeping the facilities so clean and comfortable. What truly made our stay exceptional, though, was the hospitality. Natalie went above and beyond to make sure we were comfortable, relaxed, and well taken care of. She was incredibly kind, attentive, and thoughtful throughout our stay. The meals were fantastic, and she did an amazing job making sure we were always well-fed and happy. If you’re looking for a place that combines traditional charm with genuine warmth and top-notch service, Matsusaki Ryokan is an absolute gem. We left feeling refreshed, cared for, and already wanting to come back.

私人溫泉非常好，服務周到。

This was one of the best hotels I stayed in in Japan! The service was outstanding, the room was beautiful and very clean. We had our own private mineral tub and even a massage chair. The Kaiseki dinner was outstanding. I had left behind an important piece of equipment, and the staff found it and emailed me within an hour of leaving the hotel. They mailed it to my next destination for me, I was so relieved! I can’t say enough about how amazing the service is at this hotel. The beds were super soft and comfy with fluffy pillows and even an adjustable bed. We got the best night of sleep we had in Japan!

何回来ても、素晴らしい旅館

料理は、美味しいかったです。

We really enjoyed our time here and appreciated the experience so much. There was some confusion about what we were supposed to do sometimes, and we thought dinner and breakfast were served in our room but we needed to go elsewhere. It was private dining at least. Also wish we'd had futons set out for all of us. The room was meant to be for 6 and had 2 beds. We were only 3 people so could have had the futons and not used the beds, but i think the language barrier led to a misunderstanding in which they thought the 2 adults wanted the beds so only 1 futon was set out before bedtime. The beds were fine; i was just a little disappointed not to have a traditional futon. The grounds were lovely and food was delicious. Especially loved the private onsen and patio in our room.

お正月に宿泊し、とても気に入って娘夫婦の誕生会を兼ねての宿泊でした。９ヶ月の赤ちゃんも一緒の宿泊でした。部屋に入ってまず驚きました！お昼寝用のお布団が敷いてありました。食事時には板前さんが土鍋で離乳食を焚いてくださって、又もびっくり！就寝時にはお昼寝布団ではなく、お父さんお母さんの間にちゃんとお布団がありました。

The best service I’ve ever received from Natalie who went above and beyond to make sure we were looked after. A really unique property where you can completely unwind and relax.

One of the best experiences ever! Such a beautiful place with a garden, tea ceremonies, traditional rooms with a private onsen, comfortable and warm futons. Natalie, translator and hotel staff, was amazing to us, so kind, attentive and welcoming, she went above and beyond for us. We were very happy with our experience, especially having a private onsen facing the garden. It was fun to try traditional food for dinner and breakfast and to wear Japanese yukata and pajamas. We are so greatful for this place! Thank you so much

Amazing full experience! Incredible service, super nice people! Food was very good and the place was very relaxing

Staff extremely friendly and nice. Shuttle bus provided to/from local train station to allow day trips out to surrounding areas.

깨끗하고 서비스는 정말 최고예요. 프론트에 계신분은 별로였지만, 룸에 오셔서 식사 챙겨주시는 분, 잠자리 깔아주시는 분은 정말 감동입니다. 일본의 서비스 정신을 제대로 느낄 수 있었어요. 뷰가 정말 아름답고 온천욕도 힐링됩니다. 또 가고 싶어요. 한국어 가능하신 분이 계셔서 너무 편했어요. 픽업도 해줍니다. 아쉬운 점은 룸은 큰데 횡한 느낌이 있고, 샤워시설이 최신이 아니어서 다른 모든 좋은 것들과 대비가 되었어요. 100년 이상 오래되었다고 들었는데, 계속 남아주길 바래요.

食事も温泉も気配りのいい中居さんも、実に良かった。息子夫婦や娘夫婦も連れて行ってあげたいと思う旅館です。

Staff were incredibly nice and welcoming. Our room was comfy and the private onsen was a dream. Food was amazing-lots of local ingredients, which was great to try. I have seen some complaints about it not being super new, but I feel that's part of the charm of this place. Highly recommend!

Staff was incredibly friendly. The onsen was nice.

廊下から見える庭は立派でした。次回は庭にある茶室でお茶をいただきたいとおもいます。ガーデンビューの部屋でしたが、屋根と木の上の方しか見えなかったのは残念でした。 静かで落ち着いた旅館なのに、卓球台やビリヤード(ミニ版)、オモチャの貸出などもあり、ファミリーでも楽しめる旅館だと思いました。 お料理もお風呂も良かったです。

The staff are friendly and did their best to take care of us. The facility is old though, feels like going back to the 80s.

Staff is amazing! Such a relaxing place. Food was great and they managed to accommodate my vegan sister who was with me, which was very much appreciated. I felt like a spoiled little princess ;)

担当してくださったるみこさんが足の悪い母に本当に優しくしていただいて感謝です またお食事は本当に美味しく、お部屋の露天風呂も最高でした母のお祝いをしてくださり、写真まで撮っていただき、母が本当に喜んでおりました。 女将さんはじめ、送迎の運転をしてくださった方、お布団の用意をしてくださった方本当にありがとうございました。