Wonderful staff! The hostess was friendly, informative, and pleasant.

The staff was great

Was Dusty, certain smell. Need more cleaning

The manager was awesome, very attentive and helpful. The property itself just needs some updating. For the price it fit our needs. The road off the 307 is gravel a rough, not the hotel’s issue but be aware.

Un exelente lugar para relajarse las camas son muy cómodas y la atención de lo mejor

Amazing place with amazing people!

We were looking for a remote quiet get away and it was perfect for that. Beautiful sunrises, great weather, calming waves. Just what we were looking for. They warned us taxis to the location were expensive and they were right. Plan to spend $100 a day just to leave the facility. The facility is a bit dated and doesn’t look quite a nice as the website photos. Still it was perfect for us.

The place is ok. Is a little old. But pof the price is Great

Todo bien

Excelente

This is a very quiet place to stay. Safe and great for solo travellers looking for solitude or couples looking for a romantic getaway. Not many rooms or amenities. Private balconies and rooftop pool have beautiful views. Very comfortable bed. Restaurant was mid, continental breakfast is quite small and menu options are $$$. Overall, enjoyed the stay, the staff were kind and informative of the area.

Great place.

The staff were kind!

The road that leads to the property is a dirt road, with too many potholes and speed bumps, some too high, my rental car kept rubbing the speed bumps, even if when I tried to go very slowly. The first night the room plunge pool had dozens of dead mosquitoes, and the bed sheets had a blood stain. The water of all the pools in the property is cloudy and foamy. The beach was plagued with sea weed and rocks. The day bed and beach chairs need maintenance. The property has potential, but it is understaffed, and dirty. The pools are gross, need deep cleaning. The room has a coffee machine, but the hotel does not provide the coffee pods… ? The service in general is pretty sloppy, and while the hotel owner tried to make things right by having staff changing the bed sheets and removing the mosquitoes from the pool, our first impression was that the place needs a more serious administration and better trained staff. We are definitely not goi g back to O Tulum.

Great place to relax and enjoy. Hospitality and very helpfull with infomation. Definitely a place i would stay at again.

Su personal muy amable y la comida excelente! Buena ubicación del hotel.

Las instalaciones están lindas , y la gente es muy amable

Si vas a desconectar esta genial! La comida del restaurante es muy buena.y hay alreadedor mas hoteles con restaurantes también muy buenos. Hay incluso tienda de abarrotes cerca. Eso si, precios elevados comunes por la zona. Muy amable el personal, bonitos los gatitos

Un estancia agradable y tranquila

As someone with several dietary restrictions due to both faith and health, every request was met with kindness, care, and respect. From the moment I arrived, Noori and her team treated me like family. If you’re looking for a peaceful escape where your needs are truly honored, your heart feels at ease, and it feels like a home away from home, there’s no place like O’Tulum! Please do visit O'Tulum, it's an amazing experience and tell Noori I said hello!