Everything good

Staff were exemplary, very warm and made us feel at home immediately. The room was very clean and well appointed. Would definitely stay at The Russell Hotel again. Only negative was the lighting in the room, which was not bright enough to read by, only a very small negative.

Staff very friendly

Very 'tired' hotel. My room had no desk or proper table with appropriate chair. Had to 'make' my own to use my laptop comfortably. Breakfast was very average. Great location, though, so good value hotel if you just want B & B.

Nice staff, very good fresh breakfast. Short walk into top of town. Rooms and general building "tired" and could with update but given the low price to stay no complaints

Pleasant staff and a decent breakfast. Rooms are dated but comfortable enough for an overnight stay for business.

Clean room and friendly reception,good value for money and good location close to high street

Staff were great, rooms and decor a bit dated but clean.

Friendly, warm, clean and comfortable. What more do you need.

During my stay the whole of Tunbridge wells had no water. When I called the team in the morning, they explained the situation (out of their control) still managed to get breakfast together for guests. They apologised profusely and communicated well about the situation so I could figure out what to do with the day. Then they honoured compensation for the night. A difficult situation with excellent customer service.

We had a wonderful time here. The hotel was in a very good location, easy walking distance from the town. We had a lovely twin room, which was very warm. We were greeted by a lovely lady, but all staff were great. The breakfast was delicious. We would go back.

Yes, comfortable room and friendly and helpful staff.

Everything I needed for a short stay.

This was a 90’s throwback. The decor hasn’t been touched since sponging paint and patterned borders. It needs SO much work. The guy on reception was clearly unhappy in his job and lacked customer service skills. The breakfast was ok but I had cold tea and no selection of pastries. The room was however very big and the location is ideal. I paid over £200 for 2 nights .. this is a shocking price for s very run down hotel. No lift access either so up 4 flights of stairs with a bad leg . I could go on about it but won’t. Definitely won’t return unless it has a makeover and a new receptionist

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X

breakfast took a long time, bed sunk in the middle

The Hotel is great, food lovely - rooms large etc - and the staff are amazing! Big shout out to Karen and Jay!

Large room, clean and quiet. Cooked English breakfast was superb with lashings of hot tea. Staff nice and efficient.

Room was clean and breakfast was good. The hotel is looking very tired inside.