Great location

Beautiful hotel with good amenities

We booked two rooms during our stay — one under my name and the other under Ms. Shuba Rangan. Unfortunately, the air conditioning in Ms. Rangan’s room was not working. We reported this to the staff multiple times, but no action was taken, and they refused to move us to a different room. The front desk experience was particularly disappointing. Mario, in particular, was rude and dismissive — rather than listening to our concerns, he raised his voice at us. Such behavior is unacceptable in the hospitality industry, and I hope management addresses this with proper staff training. On the positive side, the hotel’s location was excellent and the rooms were spacious. However, the poor service and unprofessional treatment overshadowed these positives. I would not recommend this hotel unless significant improvements are made to staff conduct and responsiveness.

Valentina was so very lovely and helpful. She was very informative as well. The property is very beautiful and a great location. My only criticism is the sound the doors make when you unlock the room door. It’s a very load electronic buzzing sound. Late at night you can hear other people coming in late because of it. The room we were upgraded to was very beautiful and much appreciated. The bathroom walls and ceiling looked like they were just patched up but not painted. The rooftop is beautiful and has stunning views.

Lovely hotel in a great spot, very helpful staff.

Everything was great about this hotel. Location, the staff, the rooms. The only challenge was the hot tub. We got the room with the hot tub and it did not come with any instructions. I would recommend instructions on how to use the hot tub plus troubleshooting. That was the major downside for us.

Super Lage, direkt am Park, daher ruhig. Nur 5-10 min bis zur Altstadt. Parken nur eine Straße weiter kostenfrei.

Everything was really good at this hotel. The location and cleanliness were great to including the staff. The only thing I would say is that if you did need room service, they charge €10 which seemed punitive.

Pas de possibilité de se garer devant l’hôtel mais l’hôtel propose une option parking garde à 10 mn à pied pour 20€ par jour

O hotel parece mais do que é. Muito lobby, maquiagem… mas os quartos e o serviço deixam a desejar. Recebemos um upgrade para uma suposta suíte Júnior, que era super desconfortável porque tinha a cama de casal num mezanino enquanto o banheiro ficava no andar de baixo. É claramente um quarto familiar (tem um sofá cama no primeiro piso) e não uma suíte pensada para um casal. O chuveiro era fraco. O café da manhã era esquisito e um simples ovo mexido era cobrado por fora. Os funcionários, alguns até simpáticos, claramente perdidos.

Struttura molto bella e curata in posizione perfetta sia per visitare Ortigia che il parco Archeologico. Camere nuove belle e spaziose, personale veramente gentile, disponibile e accogliente. Unica pecca la colazione, il buffet e’ curato, ma non puoi, in un 5 stelle, far pagare uova, spremuta ecc.

Café maravilhoso

Sikkert og nemt at parkerer. Meget lydt hotel

Allt bra!

Excellent modern property, staff are all amazing. Walkable to everything.

Venligt personale. Rolig beliggenhed. Tæt på gode spisesteder og parkering.

All staff were very polite and helpful. I liked they responded my questions quickly by messages. Good location to go to Ortigia, also to Neapolis. Room was spacious and very clean. We loved our stay, however we didn't feel luxurious as a five star hotel.

Mario was very helpful and would recommend this hotel traveling to Siracusa

Bella struttura in palazzo elegante e in zona comoda per Ortigia anche per il parcheggio disponibile in strada. Non sembrerebbe un cinque stelle ma un 4 stelle nella media. Il bagno sarebbe da rivedere per mobile rovinato dalle perdite del rubinetto, acqua calda che arriva lentamente, cromatura rubinetto rovinata. Personale gentile e pulizia buona.

We really liked this hotel. Spacious rooms that was very clean. Lovely, helpful staff and a great breakfast. I would definitely stay there again if I go back to Siracusa.