Frederic
6,0
/10
Đánh giá cách đây 13 tuần
Expedia Group verified review
What could be improved is the flexibility shown in exceptional circumstances. We were unable to reach the cottage due to a snowstorm, and a partial refund would have been a reasonable gesture of goodwill. Policies serve their purpose from a business standpoint, but an occasional act of understanding goes a long way in building lasting customer loyalty
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