A relatively pleasant stay. Comfy bed and workable television. The reason for the stars given was that the bathroom door was broken, didn’t close let alone lock. So privacy was non existent when a visit to the bathroom was required. But apart from that, we enjoyed our stay. Not sure if it’s a property I would revisit though.

Lovely staff clean rooms and super helpful with directions and extras like the cot we needed for our little one. Close to the train station too

Good breakfast and clean rooms. Decent size for family

Not a great location if you’re not arriving by car, as taxi driver refused to drive up to the main entrance.

Struggled to find the parking, but ended up in the library car park which was a 2 min walk from the hotel. Great room, great helpful staff and loads of resturant close by. Would 100% use again

The breakfast has always been provided as inclusive during the stay and i have been a regular for many years at this hotel. However it is dissapointing that this is no longer provided. It was never anything special but a pleasant and welcome reason to stay here. The staff are excellent and a re think is necessary

Great value and location. Quiet rooms and beds were comfortable

Yes fast internet and great staff

Perfect for my requirements

Good

This place was absolutely disgusting. From the moment we arrived we contemplated returning back to the airport. Never felt so uncomfortable at a hotel, slept fully clothed, sheets yellow stained, carpet looked like it had blood stains on it, even moved the desk in-front of door because we felt so uncomfortable. Gives I’m going to get trafficked vibes. Pictures uploaded on hotels.com are completely altered from the current condition. This place isn’t even worth $50 a night and we paid almost triple. Stay far away.

Room is always clean and staff is friendly. Good location. Parking is very limited space.

The wifi was very fast, i was surprised it watched 4k no issues, the breakfast was decent, room was okay no issues, few homeless people outside the lobby, they could do with moving them on, and tbf they did, but it took them a while.

Clean room with comfortable bed. Free breakfast was good and location to downtown and mall excellent.

Lovely hotel. Especially the staff. Great price. Walking distance to restaurants.

Nice clean hotel just a shame that the locals are idiots

4.30 am for Saturday and Sunday morning staff or workers were sorting bedding and the like, crashing banging of metal for at least an hour, early sat morning a gang decided to stab a 16 yr old boy so police and sirens shouting up until the bedding vans arrived, found the staff to be rude NO thank you or how can we help , room worn everywhere and needed updating … hot water didn’t reach the 5 floor told staff and said just let in run it will get hot !! It didn’t !! Toilet wouldn’t flush and bath filled up when having a shower ! Oh and the youngsters of Luton all need a form right hand and to pull there bottoms up and take those hoods down !! Apart from that it was lovely 😂

Quick check-in

From outside, the building looks like abundended, like in movies, need a refresh, new paint and more cleanliness. Breakfast starts at 7 am, but nothing happened till 07:10 am, that's why got late to my work. Half of the stuff we're missing in breakfast bar.

Ok for an overnight stay if going to the airport and the staff are friendly and helpful. However there was a constant buzzing noise in the room...and people screaming outside in the early hours.