This is my second time at this property which is both an Element and an Aloft. The last time the front desk was chaotic and disorganized - staff chatting with friends, getting in each others way, slow and confused. Maybe a one-off, it happens. But this time, while they acknowledged that we had pre-paid Expedia reservations, the desk clerk could not give us a room. Why? Don't know. We were asked to wait for the manager. So we waited. And waited. And finally I gave up, went to the desk and paid a second time for the room. Did the management come to us offering to make things right? Nope. Apology? Nope. Sat at the bar to order drinks. No bartender. Waited, and still no bartender and this was on a Saturday night. So I walked into the kitchen and asked if anyone could pour me a drink. A cook came out, did her best, but did not know how to collect payment. So again, it was wait for the manager, who finally showed up and seemed baffled by his own computer system. I gave up, slapped down a 20 and walked away with my drinks. The impression I had on the first stay was confirmed: this hotel is not well managed. I don't blame the clearly under-trained desk clerk, or the willing cook, this is a management issue.

Very busy and noisy hotel. Not enough parking.

Love the person that I checked in with she was super friendly and awesome

The first room had an AC that didn’t work. I had to go back downstairs to get another room. The second room was a bit dirty, fridge/microwave were open when I went in the room. The shade was broken so it wouldn’t close letting sun and light in from outside. The panel in bathroom was closed. The bed was uncomfortable and smelled weird. Toiletries were missing. Dishwasher was leaking. Please contact if you’d like pictures I took.

Excelente estancia, el personal muy amable

Great stay!

Very modern facility with very clean and pleasant rooms!

Nice for a 2-day stay.

Quite pleased with my stay in a very nice hotel. The only problem was they charged for parking by mistake when I had a room that said free parking on the hotel’s.com website, even after I checked the folio had no charge on it. Had to take time on the phone to get the credit

I really really wanted to like this hotel based on the photos however I was really disappointed. Check in was smooth but I didn’t get the pool view as per my booking. Upon arrival to the room i immediately noticed dog hair all over the furniture, human hair stuck on the wall inside the bathroom. There is a black hand smudges all over the door. The shower head looked liked it needed a good cleaning with vinegar to get rid of all the calcium buildup. The nightstand on the side I slept on had black crust (maybe mascara) on it, you can tell housekeeping didn’t clean it at all. The carpet also had a lot of human hair that was not mine. We also noticed housekeeping did not come around the entire time we stayed (3 nights). Bed was really comfortable but the sheets were not soft at all, they might as well cover yourself in burlap fabric. lastly when we looked under the sink for some paper towels we noticed black mold under the kitchen sink.

Easy checkin. Clean comfortable quiet room.

Friendly staff, clean rooms and lots of restaurant choices by the hotel.

Enjoyed our get away weekend! 10 out of 10 would stay again!

The staff on the Element side were very nice and attentive. The hotel is close to the airport and close to the Highland Park area making it a convenient and affordable place to stay. We will stay there again on our next trip to the big D...

Getting in or out of parking lot and spaces for parking were very narrow.

Good value for being able to have fridge, induction stove, kitchen sink, and microwave; also spacious bathroom and spacious room with desk and couch. Good value for a stay when you are on a work trip and want to come back to ample space with multiple functions

Great location to Dallas Love.

Such a clean hotel, always. The staff is friendly and check in is a breeze! The parking fee is only $10 which is nice.

I only spent 1 short night. I chose it because it’s very close to Dallas Love Airport and they offer a free shuttle. Only about 5 minutes away, the shuttle runs every 30 minutes. It was convenient and on time for my early morning flight. My room on the 4th floor was modern, spacious and very clean. It had 2 queen beds, a little soft for me, a comfortable sofa, a large screen tv, and a kitchen stocked with dishes and pots & pans. It also had filtered water from the sink faucet. No table though, just a desk/counter with 1 chair. I loved the large window with a few of the area. It had power shades that worked fine. The soundproofing was not great from above. You could hear running and other sounds pretty loudly. The bathroom was large but with an accessible shower. I didn’t wander around the lobby so not sure if they have a restaurant. I walked about 5 minutes away to a local eatery and then Starbucks. Overall, it was a nice place to stay to catch an early flight. I was satisfied with my experience but surprised that I did not get the type or location of room that I selected on Hotels.com. I had requested a 1 king bed room, non accessible, with a view of the pool. Not sure if this is a hotel or hotels.com issue.

We stayed At Element and Tario worked at the front desk. He had the best personality and a smile on his face. He was. So helpful. We will stay at the hotel again. What we Liked best is they have 24 hour service to Dallas love field.