What i loved the most is the beautiful aroma as you enter the suites, that invites you into what felt like a spa retreat! The cleanliness and softness of the bedding and fresh towels added to thr luxury experience. Entry and exit into the estate seems to be an inconvenience at first but definitely welcomed level of security. Thank you for the wonderful hospitality, we felt safe at all times.

Great

Loved it everything

Great spit right next to capital hotel. Amazing resort amenities, peacefully awesome

Very friendly and efficient service.

Probably one of my worst check in experience ever. The communication, the reluctance to assist and just don’t care attitude of hospitality workers seems shocking.

Not so good as before, some areas where closed, they was no light on our pool Suite

We spent a family weekend here, with 2 couples sharing a 2 bed, 2 bath suite. The rooms were clean but very poorly equipped - remote controls didn’t work, there was no patio furniture & only one 2 seater couch for a 4 sleeper unit, hardly any crockery and glasses on the kitchen & whatever they was was from odd sets! Also no bedside lamps in bedrooms, threadbare towels and a light that shone all night outside the 2nd bedroom with no blind to block out the light. We didn’t sleep a wink until it went off with a timer at 5am. To top it all, there is no service directory and no telephone to call somebody in charge to get help. The general line which we googled was not answered when we called. There could have been a fire and nobody from “Management” would have been reachable!! What a joke!!

I was at first concerned after reading reviews however as a family of 4 we were very happy and comfortable in room 104. Very neat and clean, everything you could need. My kids loved it. thank you

I booked a room with a queen bed. The day before my date I received a call from a lady who asked to move us to another room coz the couple that was suppose to vacate extended. I said it is ok provided it is a similar room. she said it is bigger. I got to the room we found a double bed in one room and a 2 twin beds in another room. Honestly, it don't make sense to me that her idea of bigger is two separate rooms. i didnt have time to call her cos I was there for a function and I was already late.

it was amazing - had booked another night because of it beigng so good would i receive the addition rewards on my profile

Not so good: Receptionist was awol for about 10 mins on arrival. Had to wait to check-in. During our stay receptionist was difficult to find at the desk, mostly unavailable. New receptionist, unable to provide sufficient information about resort facilities. One toilet in the room not working, no maintenance people available to repair for the duration of our stay. No soap or toiletries provided in the room. Found spiders in the bed. Supposedly a 5-star stay was very dissappointing indeed. More like 2-3 star

Lovely venue but the service was disappointing. No information was given out at check in on activities and amenities. There was connection issues with our dstv and towels are not changed daily

It was terrible Zimbali Suite Room 319. The window in the bedroom had no blinds. The night shift guys gave us a salotape to close the window using a towel. 2. During booking we chose a Queen bed but the room had a double bed essentially they conned us. We want our money back. 3. The DSTV switched off while we were watching. Lastly we could not use the iron board because the holder underneath was broken.

It was good we enjoyed our stay

The place did not look anything close to internet advert. Too expensive and horrible furniture. I will or stay there again.

I had no kids for the pots and my room was not cleaned accordingly

Room 319 Zimbali suites was a disaster, the room had no towels and the bedroom has no curtains or blinds

The service was very poor.they were very unorganized.bathroom was not clean. No tissue paper was provided. Hotel stuff were most unfriendly and not helpful. The only nice lady was the 1 from the suites reception.was getting sent from 1 person to the next to get towels and then was told towels were not provided. Facilities that could be used were not clearly mentioned. Overall just a mediocre place because nothing was easily accessible.very disappointed for an international travel. This place needs alot of planning before hand, not what a vacation should be. Would not recommend to my friends and family.not enough entertainment for kids. What's the use of the beach if you cannot swim in the ocean.shuttle service was horrible.

My stay with my family was amazing .Enjoyed the quietness and ambiance of the place .Our stay was short most definitely will go for 1 day or 2 more in the future.