Property is amazing!

Huge place,and very nice!

If you expect a huge sandy beach this resort is not for you. But if you’re wanting a variety of pools, restaurants, comfortable seating options, top notch service and breathtaking views this place has it all.

Everything was?amazing. My family and I can’t wait to go again. ❤️

Poor customer service. Food is terrible.

Definitely overrated. Where do I start. 1) Upon arrival, you would think the check in would be much faster. Plenty of employees standing around which could be helping but aren’t. 2) I arrive at my room which has the walk-out pool and literally walked out to an 8 x 8 one foot max pool. Didn’t even connect to the main pool area. 3) On hotels.com it says (2) queen beds and they stated hotels.com doesn’t know anything about their process. After enough going back and forth, they moved us to the furthest area back which had (2) queen and walk-out pool. I shouldn’t have to spend hours of vacation sorting that out 4) we had a big family with us and they made it extremely difficult for us to eat together. I would understand if seating was limited, but the areas were 1/2 empty. You should accommodate your guests when possible and it was always possible but basically refused. 5) We were booked at the older Xcaret hotel area VS newer area. Newer area looked like a ghost town so maybe so overloaded the old side to make it seem fuller. Not sure 6) you don’t even have good beach access Overall, I won’t be going back. We’ve been to many other places with less expensive rooms, better views, better beaches, and better service

Excellent resort would come again.

Todo excelente

Lots to do. 6 days felt too short. Disappointed in water slide area. And poor communication about bus times to parks.

Todo fue excelente

A infraestrutura do hotel é incrivel!! O hotel é lindo, uma fusão perfeita com a matureza do litoral mexicano. Me hospedei num quarto com vista para a piscina e para o rio, na casa Viento. Os funcionarios são muito atenciosos e prestativos. Usamos também o serviço e transporte para os parques e tudo funcionou perfeitamente bem. Os parques também são muito interessanres e estão incluídos na diária. Vale muito à pena. Eu e minha familia ficamos com vontade de voltar.

Very relaxing

The ocean was not visible through our room but you have to walk like 10 minutes to get to the other side of the hotel to view the ocean

Es un lugar para andar en friega con los niños, no lo recomendaria para una pareja que quiera tranquilidad, no hay movilidad en carritos y el ligar es inmenso? Es muy bonito pero de tanta cosa que hay tienes que andar de arriba para abajo si quieres aprovechar todo.

Elite

We had a great family vacation at Hotel Xcaret Mexico! The place is massive and there is SO much to do.

Room was excellent with an amazing view and nice amenities.

Our room smelled of mildew and the guy tried to gaslight us and insist it was just the room spray. Meanwhile my 4 year daughter is gagging and covering her nose. They did end up moving us into a different room which was good. The staff were mixed— some great and some seemed put out that they had to interact with us. Food was mixed. Lots of additional expenses. Ex 15$usd for a coconut! The facility was super impressive. Kids 3 and 4 loved the play rooms.

This place is amazing!! Very clean and friendly!

I booked the river jump room.$13,800 for 6 nights. On Expedia it shows a pad off the balcony with no railing so u can jump straight into the river. Upon arriving there was no rooms of this type left and gave me a walk in to the river. Would not discount me. Expedia only offered $2k in credit to be used in 18 months. However this upgrade cost me $3600. Also do not believe the concierge’s. They will tell you absolutely anything and everything to get you off the phone if you are wanting information regarding Park hours, and when to catch the bus, go to the bus terminal and look up on their boards do not take the concierge‘s word, too many times they were incorrect.