Great location, a little extravagant, but fun.

Great location Excellent views

Hôtel is maintained in good condition. Service is good. Housekeeping Lily has been very responsive and helpful.

Wonderful stay. 15 minutes walk from the Bund. We got an upgrade - best hotelroom we ever had. Very spacious and luxurious.

Wonderful experience

Wir haben die Abende auf dem Balkon mit Blick auf Pudong genossen. Die Zimmer sind sehr ruhig und bequem.

Hotel room was not ready when I tried to check in after 2:00pm despite check in was available from 2:00pm. I was told to wait one more hour but room was not ready even one hour later. It was not an expected level of a 5 start hotel. One of worst reception service ever.

Súper buena ubicación

Muy buena ubicación

I am picky on all areas but this hotel thought thru most areas and very satisfying on my stay!!

Nice room,friendly staff, good area

I would highly recommend anyone the beautiful Bellagio it was gorgeous.

Booked three rooms for five nights. The location is impeccable and free parking is a big plus. The Chinese staff are very nice and friendly. However the foreign staff are not. The young white lady in the lobby is kind of arrogant and does not greet guests at all (at least not to Chinese guests). Secondly, one of the rooms (1036) has pretty bad smoking odor and we had to move the kids to other rooms that are pretty far away from the elevator.

Check in was very fast My room was 1037 Big and clean Fast internet Breakfast: Simple but very good. Shrimp and pork dumplings were to die for. I ate 10 of them. All hotel staff was very nice. They called a taxi right away when I needed one. No laundry facilities but the front office was able to locate one for me This hotel is next to the river with great night views of the Oriental Pearl Tower. I had a facial at the Spa. The lady that helped me was very nice.

Nil

Attentive, efficient and professional service — from Front desk, concierge, room service, lobby lounge, guest service, and last but not the least, housekeeping… the hotel is very well managed and makes us feel welcomed. Location is convenient right on Suzhou River, beautiful small parks and only 10 minutes walk to the Bund. 靜中帶旺. It’s our fifth stay and we look forward to our next visit.

Attentive, efficient and professional service — from Front desk, concierge, room service, lobby lounge, guest service, doorman, and last but not the least, housekeeping… the hotel is very well managed and makes us feel welcomed. Location is convenient right on Suzhou River, beautiful small parks and only 10 minutes walk to the Bund. 靜中帶旺. It’s our fifth stay and we look forward to our next visit.

perfect！

Nice service. comfortable space.

It is a very nice hotel on 188 North Suzhou Road. A wonderful location for taking beautiful pictures of the landmarks. Hotel staff are all very polite and friendly. The gentleman, Jerry Pan, who registered me and my husband at check-in, is very professional. He made sure everything was resolved at our satisfaction. We rented the premier room on the sixth floor with a big balcony overseeing the Suzhou Creek and a direct view to the Oriental Pearl TV Tower area. The day time view was great but the night time view with the light show was a breathtaking beauty you can ever see a commercial district. I think there are several restaurants in the hotel. We only tried the Chinese Restaurant at the 1st floor and the breakfast at the 2nd floor. The breakfast was a half buffet that you can choose one of the three set breakfasts and get more rest from buffet. Food is overall pretty good. There is an Italian restaurant on the other side of the sixth floor separated from the guest room by security which also has great views if you can’t get a room with the view and the balcony.