La propiedad está muy bien cuidada y el personal es excelente. La ubicación es buena pero alrededor hay zonas no tan bonitas y se sienten hasta peligrosas al ir caminando al centro, por que está la parada del transporte público. Podrían cuidar un poco más la limpieza diaria de los cuartos ya que dejaron platos y tazas sucias, polvo en el suelo. En general es muy buen hotel.

Muy cerca de todos los lugares que queríamos visitar, muy buena atención y calidad El restaurant de la terraza del hotel una comida exquisita y una vista de la ciudad y el Popocatépetl espectacular

El mejor hotel de Puebla. La ubicación, la atención, cada detalle.

Excelente

Excelente opción

The hotel is beautiful and in a great location. We had limited choices as we needed a car park but it was lovely and easily within walking distance to the centre of town. The staff were amazing and helped us with a problem with our rental car speaking Spanish to the company and everything was resolved. The rooftop pool area was a lovely experience after walking in the sun all day.

Todo bien ,su cocina deja mucho que desear Vinos caros y poquitos no hay carta de vinos

Pequeño y muy bien ubicado, con buena cocina y excelente personal

Me encantó la estancia todo es lindo lindo lindo

Gran desayuno.

The place was amazing and my kids loved the little robes and slippers that were provided at the hotel ..

Amazing spacious rooms and the staff was friendly.

Absolutely gorgeous property. Spacious and comfortable rooms. Everything is impeccable; the bed is comfortable. The staff is prompt and efficient. We tried different restaurants in the property and everything was delicious, both food and cocktails! The area is very walkable and safe. You can easily reach the historic center in about 15-17 minutes, walking leisurely. Great views from the rooftop! Our only "negative" comment is that our room was very hot, even with the air conditioner - which was supposedly at max, but wasn't really cooling the room. At night, it was easier to open the windows to reach a comfortable temperature. During the day that was just not feasible. It's only April, so I assume the room would get even hotter in the summer. Puebla didn't normally reach such hight temperatures, but with climate change, Banyan Tree might need to invest in a better cooling system. Other than that, we'd absolutely return - but maybe only in the winter months. 😉

Hermoso hotel, las habitaciones y el servicio impecables.

AMAZING EXPERIENCE

Excelente servicio en general, Tuvieron la amabilidad de cambiarme una noche de habitacion por mal funcionamiento del aire acondicionado. Estuvieron my pendientes de que todo funcionara bien

Muy mala comida

La atención de la Srita. Gloria fue excelente!

Ok

Fabulous roof deck / pool. Brilliant food. Amazing rooms Air conditioning / heating didn’t work. Coffee maker didn’t work. Wasn’t able to get fixed despite requests. Internet slow