Great value for money...

I had a single room which was well laid out with an excellent on-suite. The bar was well stocked with very good hot bar snacks. My only negative was that they did not have draft beer. There is a large screen tv. The staff were attentive and very professional. I will stay here again if I'm in Bedford. I

Good service good staff will recomend to everyone.

Excellent hotel. All staff great I did have an issue with the shower and the staff dealt with this immediately. Would definitely stay again

We didn’t use the bar or the breakfasts but the staff were friendly and provided extra t bags etc when we needed it

Hotellet er en annerledes opplevelse. Totalinntrykket var bra, men for vår del ødelagt av overdreven bruk av luftfriskere. Parfymeringen er ekstrem. Det står luftfriskere plugget inn i alle stikkontakter i gangene, og betjeningen gikk rundt med sprayflaske og kjørte på. Rommet og sengetøyet var overparfymert. Tipper det er på grensen til helseskadelig.

Okay

Breakfast was very limited, but cheap. Restaurants were not open which was annoying because it was a major factor in choosing the hotel. I had no car and after travelling all day and being a single female I didn't fancy walking into town for food, therefore had to order takeaway. However, room was adequate and bed was very comfortable so at least I slept well.

Breakfast menu was good

El hotel es la típica casita inglesa muy acogedora, las habitaciones son pequeñas pero muy cucas, al parecer antiguamente creo que hace más de 20 años pero no estoy seguro se llamaba Shakespeare hotel y era conocido tanto en Bedford como en Londres. Debían de festejar bodas y cosas por el estilo. Bueno a lo que iba las chicas con las que coincidido a las tardes encantadoras y super amables siempre dispuestas a ayudar, pero luego está BAZ, Baz es camarero, recepcionista, cocinero en ocasiones, y yo diría que es el camarero de la vieja escuela que ha desaparecido o está desapareciendo. Este hombre hindú no perdía la sonrisa nunca siempre con su uniforme impecable, la verdad que echaba de menos ver un camarero de estos ya que yo soy hostelero y en San Sebastián que es de donde soy yo la verdad lo que es camareros profesionales escasean por no decir que no hay. La verdad que muchas gracias por el trato que me has dado durante estos cinco días. Gente así empresas tanto pequeñas como grandes deberían de saber valorar y diría yo que pagar más que el resto que aunque pueda no parecer justo, si lo que tú aportas es superior al resto aunque tengas igual rango creo que debería ser premiado. No hay que esperar a subir el sueldo a este gran profesional hindú cuando diga que se va deberían de subirselo ya es un verdadero crack.

Happy with the service from the staff and also reception.i do believe the bed could have been more comfortable. Tom was always clean and water topped up. Very good having a fridge in the room. Happy with everything install but would suggest a new need

I'm sadly only giving it 3 stars for the hotel and minus 2 stars for the massively over complicated communication path with hotel management to get double charging refunded. Lacking customer focus. PROPRIETORS - Seldom, if ever, on-site. Only a front desk person. Was told Management very rarely come to Bedford and ONLY work out of the Peterborough office. And, they are only contactable by email. The front desk staff are NOT authorised to give a contact number for Peterborough HQ. (Look it up on the Peterborough hotel website the phone number has been erased!!). The staff are scared witless. BOOKING - 1 double room ROOMS - Comfortable, Warm, Well Heated, Mini-Fridge BATHROOMS - En-suite with Shower. Large bathroom which contained the wardrobe and drawers, probably because the room was big enough to fit a wardrobe in. FACILITIES - Coffee, Tea, Biscuits. Mini milk cartons (never enough) BREAKFAST - they DO NOT cooked breakfast (and this has been mirrored as a minus in a lot of other comments) because they don’t have the kitchens working+staff in the morning. DIY cereal from dispensers, fruit and muffins. The front desk man - BAZ - then brought us croissants, toast, baked beans (microwaved?) and jam. LOCATION - close to the town centre with a carpark at front. PARKING - No issues with finding a space I suspect some cars may have to double up so they ask you to leave the keys at the front desk if they need to “car tetris” to get theirs out.

All staffs are very nice, room is clean, located near the railway station.

Lovely hotel and great service. Clean room lovely decoration x will stay again x

The receptionist was very informative and polite upon arrival. The room was nicely decorated and spotless.

Good service, comfortable room

Repeat guest. Says it all really.

Nice place with very friendly young staff. I'm sure I'll be back.

Hotel room wasn’t overly good. Despite being advertised as being soundproof, I could hear people in other rooms nearby. Bathroom was extremely tiny. The male reception staff weren’t particularly friendly and the one who checked me out was very rude. Towels in the room were tiny and only suitable for a small child. Bar staff were very friendly which was a plus. When I checked in, the hotel took a copy of my Driving Licence for security purposes. On checkout, I asked for it to be destroyed but the receptionist couldn’t find it and was incredibly dismissive and rude when I protested and he just walked away. This is very poor and, from a legal standpoint, a breach of GDPR which I am taking further. Absolutely would not stay in this place again and wouldn’t recommend it.

Hotel was fine would stay