Pros: well located, great building, quiet, convenient kitchen, check in wasn't too complicated although you have to set up a meeting with someone to hand you the keys. This can be a hassle when you are travelling and are experiencing delays.
Cons: couch is dirty. It should be cleaned or have its covers changed. Elevators can take a while (but that's common in Toronto's high rises). Note that you will be billed and then reimbursed for incidentals. Normally, a hotel would hold the amount on your credit card and bill you only if there are charges but this company will CHARGE you and then refund you a few days after check out. That seemed like a bit of a sketchy practice in my opinion. That being said the amount was refunded to my card as promised.