MUY BIEN TODO, ESTUVE MUY AGUSTO EN ESE HOTELITO

Mi estancia fue increíble, tuve la fortuna de quedarme en la parte que acaban de abrir, la parte nueva con una alberca que le pegaba el sol toda la tarde! En mi cuarto tenía una alberca privada que fue muy relajante durante mi estadía. Me atendió Diego y es muy amable, fui a un tour de buceo y tenía que salir temprano y me ayudó con el desayuno antes de las horas.:. De verdad que es una gran recomendación en tulum, está muy cerca de todo caminando y con mucha vida la Veleta!

Very clean Very friendly Great place to stay

No tv in the room Breakfast was very underwhelming

Super stylisches Hotel Nettes Personal Frühstück war auch ganz gut, gab Früchte, Jogurt, Müsli Milch Kaffee usw. Manchmal war's bisschen leider abends/Nacht da die gegenüberliegende Bar etwas lauter Musik hörte Sonst aber alles super, Empfehlung!

This is a tough one as the property has so much potential. It’s gorgeous and the rooms are amazing however the service we experienced was poor. We got put into our room, one bed had a blanket, the other didn’t, pillow cases stained on one bed. Turns out there was no hot water so we asked to be moved due to this and the noise of the bar. Diego was helpful and apologetic, so we moved rooms the next day as it was too late at night to change. The shower and noise was disappointing as we were so tired and about to travel 30 hours. Moved to the new room which was gorgeous, definitely upgraded. So thank you for that however there was no soap, shampoo or conditioner. No hairdryer. So we requested this at about 6pm and I think the most inconvenient thing is we didn’t get these items until 1030pm at night and after many follow ups. It seemed like the room was half finished (newer part of the hotel) no where to hang towels, no door to close off to the outside area (only a screen door, so couldn’t completely lock the room up) I think with the right staff in place this place could be excellent. Please note: for anyone not going to Tulum to party, ask for a quiet room as this hotel sits right on top of a bar and it’s loud until 1am. The back rooms are nice and quiet.

So bohemian and Diego went out of his way to accommodate us!! Great vibe

Miguel and the staff were very friendly and accommodating.

The air conditioning in our room wasn’t working when we checked in, and it took the staff two hours to fix it. Unfortunately, it broke down a couple more times the next morning, making the first night sleepless. To make matters worse, there’s a bar across the street that blasts EDM music from 5 PM to 1 AM. If you’re hoping to get some rest during these hours, good luck. On top of that, the shower didn’t have hot water on the second day.

Wonderful service. The team is so friendly and helpful. Great rooms and nice breakfast. Can definitely recommend.

Diago and his brother are absolutely kind and respectful. When I return to Tulum I already know exactly where I’m staying. Very convenient in terms of dining, parties, shopping and rentals. Very clean and trendy. Two thumbs up! You will not be disappointed!

Vi havde et fuldstændigt vidunderligt ophold på Turquoise Tulum Hotel. Vi blev taget godt imod af Diego, der sørgede for, at vi blev opgraderet til et endnu bedre værelse end det, vi oprindeligt havde booket. Selve hotellet er fantastisk smukt indrettet og hyggeligt. Der er tre forskellige poolområder, og det føles derfor som om, at du har hele hotellet for dig selv. Vores værelse var helt nyt, kæmpe stort og med privat pool. Vi glæder os til at komme tilbage snart.

Good location

Bien para descansar, pero las calles son un reto con lluvia

Un lugar muy bueno y tranquilo

I REALLY enjoyed my stay at Turquoise. Diego was very friendly and was available anytime you needed him. My room was clean and comfortable and was a beautiful aesthetic. The pool, and dining area..oh everything was just perfect and calming. Only 5 mins away from the bus terminal for travellers and a lot of walking distance shops around. There is a bar/restaurant literally across if you want to go out for a drink. As my first time in Tulum, the hotel made me want to come back in the future and Turquoise will definitely be my stay in the future.

Very nice

El hotel está precioso ! Muy limpio y muy amables todos ! Excelentes en el servicio ! Vamos a regresar

He ido varias veces a Tulum y la verdad por mucho el mejor hotel donde me he quedado. Lo recomiendo muchísimo !!! Precio calidad sin duda el mejor. Mi próximo viaje me voy a volver a quedar en este hotel.

The photos don’t do it justice. Rooms I stayed in Royal room B with the private outdoor pool on the terrace. It was perfect, no one can see onto the terrace so you can get an all over tan in privacy. It rained while i was there but I still had an outdoor bath in the warm rain - I felt like Tarzan’s Jane. The AC wasn’t working in my room, so they gave me the key to another beautiful room and said i can go between the two. I stayed in the room without the AC as the fan worked, the room was on a corner and the breeze was plenty good enough. I felt like I was in a luxury jungle suit without the creatures/bugs. All the rooms have floor to sealing windows and doors that just add to that touch of elegance. There is a fridge in the room too. Bathroom The shower pressure was immense, i had to turn it down and standing at the end of the shower (in the water jet) felt like i was outside in the jungle with all the greenery through the window (but without any bugs/creatures). Staff Staff were outstanding and went out of their way to help make me comfortable. Nothing was too much of a problem and they insisted if anything was not to my liking to call them. Location MX 70 in a taxi from the ADO stop in the rain, so possibly cheaper on a dry day. Worth the taxi on such a wet day as there were loads of big puddles around. A 1 min walk from a pharmacy, shop, restaurants and very pretty coffee shop. If I ever come back to Tulum, this will be my spot. Wish i could have stayed longer.