Had a wonderful stay at Castello di Ugento. The property is truly unique — a beautifully restored historic castle that feels intimate rather than overwhelming. The room is elegant and comfortable, and the atmosphere in the castle is peaceful. What stood out most was the attention to detail and the warmth of the team. Service is thoughtful and personal without being overly formal. The culinary experience is also a highlight — you can really feel the focus on local ingredients and quality. If you’re looking for a quiet, character-filled stay with a strong sense of place, this is a very special option.

No hot water on check in at 630pm so we were told to go out to dinner and had to shower at 10pm on return. No apology. Supposed “upgrade” was into disability room which we were not informed about. Toilet very high so feet off the ground, shower positioned awkwardly in corner, glass door hard to close. Bathroom door jammed on tile floors and very hard and noisy to close (woke us at night when used). No bathroom window and no extraction fan. Bathroom had a sealed external door with glass covered by sheer curtain which let in light from courtyard lights on all night. Bed mattress hard, pillows thick hard and lumpy (unusable). Bottom sheet short and exposed mattress protector. Aircond not controllable in room, had to ask reception each time. Toilet paper, tea bags and cotton balls not replaced at service, had to request toilet paper. Staff made no apology or offer to change room so after 36hrs we checked out, at which stage they offered an upgrade on the room but refused to refund our unused night (we had prepaid three nights). Buffet breakfast ordinary and extra charge for omelette. Overall a big letdown for an expensive and supposedly top end hotel.

Beautiful hotel, room and staff.

The atmosphere of the castle was absolutely beautiful. You’re in an ancient castle yet everything is so pristine and high tech. The rooms are luxurious, the bed is so comfortable, and everything is clean and well kept. It’s cozy, quant, magnificent, and grand all at the same time. The service was fantastic. We would WhatsApp Mirko or whoever was at the front desk whenever we needed anything. They were always so accommodating and on point with their recommendations. They make everything very easy by making reservations and mapping out cities for you. We would definitely love to go back. Highly recommend!

AMAZING! One of the most memorable experiences we have ever had! The staff is absolutely incredible, the castle is breathtakingly beautiful! I can’t stress how much we did not want to leave! We will be back