Very outdated poor. Maitenace and unclean stains on walls. And carpet back door didn't lock Only positive was clean bedding

Please please please do not stay here. The whole place is very dirty and it smells dirty. The photos are certainly not the Green gables we stopped at last night. They are nothing like what we experienced. We were given 2 keys, 1 for the front door and 1 for the room. Both opened the room which worried me. When we came back last night the front door wasn't even locked anyway because there were people in and out going round the back of the building. The building is old yes, but that isn't the problem. It needs closing down and a thorough clean and paint. It could be nice if it was given tlc. The room was on the 1st floor and the steps leading up to it were filthy with loose carpet tiles on the landing. The smell was bad but it was worse in the room. It was a dirty smell probably from the filthy stain laden carpet. The bed looked clean, but when I laid my head down the pillow stank of body odour. I rang the number on the booking and spoke to someone who said he could make sure we got clean pillows this morning but we were leaving at 10 so I slept with a towel over the pillow. I daren't get into the bed so slept ontop of the duvet and this morning my legs were bitten to he'll. The toilet stank of urine as if it was soaked into the floor and the corners of the shower tray were disgusting. It looks like they have tried to modernise the bathroom but it is still dirty. We had to stay last night because it was late and we couldn't get anywhere else. There's more but no room to write

When we arrived well after the start of the booking in period, our room was not ready. After waiting for some time we were given our key. Once in the room we discovered that there was no toilet paper in the bathroom. My partner went back downstairs to ask for some and was told someone would bring us some. About two hours later we were still waiting. We went to reception and asked again. We were treated as if we were asking for something unusual and after initially being offered two rolls, when we gave our room number we were only allowed one. There was also a lot of thumping going on somewhere above us until late at night. I would describe this hotel as being like a cross between Fawlty Towers and The Shining!

There is plenty of off road parking. The hotel is incredibly run down and has NO amenities at all. No bar, no dining room, no offering of any further service other than a very basic bedroom. The shower would not produce hot water, although the hot taps of the basin and bath were scalding. Reluctant to use the bath as it had a couple of cracks in it. Bedside double plug socket had scorch/burn marks on one. Other worked under a watchful eye. Two mugs and kettle provided but no tea/coffee/ milk etc. We were two, but only one bath towel provided. No hand towels or footmat. Carpets stained and dirty in the room and FILTHY in communal/corridor areas. Fair amount of blood on the carpet outside a staff room which was the only bit of carpetting that got cleaned. Discarded well used ear buds and a half eaten chicken leg in the stairwell. Staff were nice and smiley. It is more of a house of multiple occupancy than a bona fide hotel. I have stayed in hotels in Turkey,India and Asia that would be feeling cheeky/smug to ask for more than a fiver for a room. Nice quiet part of town however, and the towel and sheets were very clean and crisp. Mattress was very soft and wobbly. I don't think Hotels.com should be proud to offer this place at all let alone for what we paid. We paid £27.80 and feel completely done!

Expected a old building drom outside but not un side. All carpets dirty or coming up. Tiled floors not mopped. Bedroom had stained carpet one bed had big body fluid stains on it. Light switches falling of wall. Asked for extra clean sheets and staff was accommodating. Shower heads was up to date but the tray was hanging off. Also curtans where dateded had holes in. Games room and library locked up was not allowed ro enter.

Bed is horrible, room is out off date. Needs a good clean

Avoid at all costs. Dark & dirty. Left without staying.

AVOID! COCKROACHES!!! stayed there over the weekend with my 5 children. I have never seen/dealt with anything this bad in my life. First of all the smell of the place is absolutely rank. Reception greeted me well at first. Then we arrived at the room. Room 9 to be precise on level 1. The bed frames had been wallpapered and all torn off. The windows are those old school single plain windows with the flimsy arm with a hole in. No safety on at all. My 3 yr old twins are autistic and love to climb so this was a big no no. The beds aren't even actual beds. They're made up of random bits of wood nailed together with a mattress that had been stapled together. The pillows were that hard they felt like they had wrapped a bunch of towels up n stuck them in a case. The water pressure!! Took me 2 hours to fill a bath half way and the temperature was tepid at max. The walls were ringing with tea and dirt splatted up them. The carpet was filthy. Then the COCKROACHES in the bathroom!!! Not just in 1 room but both rooms we stayed in! Room 9 and room 16!! Both on level 1!! When I complained with video footage they refused a refund! They were absolutely awful to me laughing at me wanting a refund and them shouting at me in front of my kids. Everytime I left/entered the building 5/6 fully grown ment would stop what they were doing and gesture things towards me and my children. Obviously the people who run it are not white and think this is appropriate! Never felt so intimidated in my life

Conveinient for a short stay good parking.

.

Leaking radiator in bathroom, when reception were told, someone came to repair but it ended up being worse. Mattresses weren’t comfortable which made for a sleepless night. Could hear everything from the corridors

DO NOT stay at this hotel... It's run down, dirty, curtains hanging off, dirty carpets, dirty bedding... Decor of bedroom was different colours, looked like been a leak in room and ceiling repaired badly.... Was no heating in room and smelled of tobacco smoke, holes in walls. We got there and immediately wanted to leave however the hotel would not refund the room, we even complained to hotels.com who also did nothing about it. This hotel and experience was shocking to say the least!

An honest review - from the outside looks a lovely place to stay. Walking in greeted by a pleasant receptionist. Understood English well but very robotic in checking in. Not sure though this can be classed as a hotel, a mix between a Bail hostel, refugee refuge, or temporary accomodation for claimants. Banging from rooms above, walls are that thin in the bathroom that I didn't put my kids in the bath due to them being so thin, leads me to the bath, hot water is non existent, Luke warm at best. Smoking throughout the hotel, decor poor however sheets seemed clean.

The phrase, 'You get what you pay for' could be used to describe this hotel, but that wouldn't be fair on other budget options. It's a real shame that this hotel is in the state that it is as the building itself is beautiful. Unfortunately, years of neglect and no upkeep has left this hotel smelly, tired and dirty. The smell when you walk in is the thing that is first noticed. That smell is present throughout the hallways, stairwells and everywhere. It wasn't in my room, but that's because there was another unpleasant smell instead. With a smell that's off putting it really leaves you questioning whether things are clean and as you start to look and observe, it's quite clear that it's not. There were stains, everywhere. Walls, floors, sockets, the bath, even the bedding which had looked clean on initial inspection. I hate to leave such a bad review, but I paid for my nights stay and instead chose to leave 2 hours after check in and stayed in my car instead. I spent a grand total of 20 minutes in my room, with the window open to air the smell before going out to hope for some miracle that it would be better on my return. Obviously it wasn't and I left. This hotel needs a whole revamp to be made clean and inviting again.

Horrible staff whole place was filthy with empty beer cans everywhere in the carpark

Horrible nasty place

Room was clean heating works guy who works in reception is great friendly

all ok

Room was spacious one staff member was nice and helpful

Dirty room,stains on carpet floor Loose shower fittings No electric for a long period Grubby paintwork to door frames Cigarette burns to tables