Despite it being impossible to get to this hotel due to Covid19 travel restrictions, they were unwilling to refund the money for the stay. Communication was ZERO - they refued to answer the phone or email - so I suspect they were actually not open for business (but still took my money)

ホテルとエキスぺディアとのトラブルに巻き込まれかなりの時間を無駄にした。トラブルの原因はホテル側にあったようだ。ここ

I had 3 reservations with this hotel, separated over several days. I have already submitted my first review where they simply refused to let me have the suite I booked for the reason that someone else booked a longer stay than I did, and they could afford to lose me and not lose him. The second time was no different. They took me to a very small room, claiming it was the suite I booked. After being pressed to take me to my real room, they did. When asked why they lied, they said the manager asked them to do so. They also told me the next day that they would NOT accommodate me for my next stay, again because they guaranteed a person having a longer stay there. This happened after the free cancelation date. Hotels.com stepped in and found me another semi acceptable hotel in the same area. They claim the hotel will be getting a financial penalty. PLEASE AVOID THIS PLACE AT ALL COSTS!!

Very good location. Reasonable price. But, you can be panicked because there is hostel which name is similiar.(Sahil hostel & hotel) Additionally, this hotel's address is wrong in google map. (Right address bulba street, but google map show Sahil hostel & hotel's address. For this reason, I went to wrong hotel first time.

I arrived to the hotel, with a confirmed booking, only to find out that the hotel has overbooked the room and basically asked to find somewhere else to stay. The rooms we’re not even occupied at that moment. They just decided to give it to another person having a longer stay than I am. Hotels.com customer service was of no help either despite me being a gold member. I ended up leaving the entire city altogether because of this. Worst hotel ever!!