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just ok

Most horrific experience i have ever had and the most ignorant people i have met. I am a business owner and a 4 time customer service excellence award winner and this place is a sinking ship if they continue to treat people the way i was treated. Also this place was advertised as pet friendly on expedia and after 11 hours of driving with 2 large dogs and a cat, we checked in and 10 mins later we were evicted because she said there was a no pet rule, i explained it said it was on expedia and she then replied to not get up in her face, to get my animals and my crap and get the heck out.(this is a tined down version as i cant post profanity)Refused to refund me any money, said it was not her problem and i shouldn't have booked with expedia. Expedia also refused to refund my money. My husband and i relocated 3000 miles across the u.s to canada and we were on the road for almost 2 weeks, stayed in many budget/pet friendly hotels and all of our other experiences were great. Avoid this place at all cost!!

Clean and comfortable

Everyone I met at the desk was polite and helpful. A lot of construction going on, on the property & in the area, so it was a mess. No ice at present, very inconvenient for a traveler. Nice people, just a rough time for them.

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Worst hotel to stay. Don’t stay here. Beware. 0 star. There was strong paint smell as looks like it was recently painted. We had room backside and bright light was going thru blind. Water pressure in shower was extremely slow. No option to lock the door inside bathroom. Number of towels only and smelly. Felt like a junk place. Floor was came out. I wish I could have chosen another hotel.

I understand Chattanooga's Budgetel is a work in progress. I appreciate what work has been done. The best parts of my stay was the comfy bed, the larger refrigerator, quiet neighbors, convenience to food and shopping, the airport, and I-75. What I feel needs improvement is access to the main office/coffee/ice without driving through the gate and then having to drive all the way around the facility. Maybe there is a way and I just couldn't figure it out. Perhaps a map in the room? I was in Room 1106. Saturday morning I found a water leak dripping into the bathtub. It came from another room and when the person finished the shower, the leaking stopped. Pieces of the ceiling fell into the tub. Also, the piece of furniture that supports the TV and the microwave is wobbly. I was afraid the TV was going to fall over everytime I bumped or leaned on the piece.

Jason, General Manager, is the ultimate professional!

Nothing at all worst hotel experience I've ever had. Unprofessional no management at all housekeepers entering room unannounced without permission. No cable nothing works nothing but problems from the staff who are completely out of line. Never will I stay her or recommend anyone to be ripped off by this awful place.

Very friendly staff. Looking for a little revenue while they decide whether to renovate or demolish hotel- IMHO. Spartan room, Neighbor smoked outside, drifted in to my room through the cracks around the door. I’d probably stay over on the other side of the freeway next time.

We got there at 9 pm to a very armed security guard and locking barbwire fences. That said you could only have visitors from 9 am-7pm. I am not going to stay somewhere where I am treated like a prison. I drove off, and found another room. Very unsafe feeling

Had a issue when we first got there and then got to the room and it was horrible and was suppose to be 2 queen beds and 2 people couldn't have even sleep in it so we left and ask for refund the gm was a jerk period

Staff eas great

The property was dirty and looked unsafe. The bathtub was awful and looked like it would fall apart.

The room was partially renovated but not finished. Not clean. No room service. When I wanted clean towels, I had to bring my dirty towels to the office to have them replaced. Staff told me I had to take my trash to the dumpster, and the trash can was extremely small. Don’t stay here if you want relaxation and comfort.

The place looked like a serial killer motel was very uncomfortable couldnt sleep because i was nervous love the staff though they were great wish they like the property walking in the room smelled like black mold felt like my whole family was in jail didnt like that fact they checked all of are i.ds and the police are watching the cameras no no if i ever leave Michigan again i will never go there again totally terrible place to vacation

Very accommodating GM. Security 24/7 so you feel safe in a not so great area. Very cheap rates with free wifi and clean rooms. I will definitely be back here once I come back down to Florida. I traveled from FL to IA. Made it safe thanks to Budgetel!

This was one of the worst hotels I’ve ever been to. There was alive and dead roaches in our room. Septic tanks laying around outside. No access to our rooms without employee to unlock our room. Bed frame look liked it was made from part of a frame from air conditioners. Trash overflowing dumpsters. We didn’t stay. I have little ones. We left immediately. The only good thing was the lady behind the desk. She did not belong in that place. She was way too clean and neat to be there. Very nice lady. My money was refunded. Here is a couple of pictures. We left the room so quickly I didn’t get pictures of the roaches or the bed.

Tv didn't work and nobody did anything about it. Nothing in room but tv, bed,night stands and 1 chair Toilet rocked and seat had only 1 screw and it was loose Floors were so sticky that we had to wear shoes the whole time and they'd actually stick to the floor and on the last day ( we checked out a day early) water flooded through to our room from next door. People were rude and wouldn't help I even asked housekeeping for her mop to mop the floors in our room and she refused. Worst place I have ever been at And I'm 63 years old. AWFUL PLACE AND PEOPLE