Check in was pretty bad. They were late getting me the correct information and they got my name wrong. The room numbers and floors are confusing. Other things that were not impressive: they had no hand towel in the kitchen, the bathroom shower flooded because of poor design (I had much better showers in Granada and Valencia) and they had no clothes shelves, hooks, closets, or hangers. Weird that they call it an apartment.... other than that, it was fine. The staff were responsive and eventually got me what I needed, and the place was large and clean.