Perfect

Excellent hotel in an amazing location. Directly in front of the castle, on the high street and minutes walk from major stores.

Clean room . Although tv aerial not working in room 906

The hotel is bang in the middle of town and the staff are friendly, the shower is good but could use more pressure and the bed is comfy. The breakfast was the best breakfast i have had at a hotel. The Air con system has no effect on the temperature of the room and the window in our room was broken. The hotel is also over the road from a night club and is very noisy till 2am and then at 6am the bin men start up at outside. this is not the hotels fault but if you want a good night's sleep you won't find it here.

Good location, right in the centre of town but very hot no air conditioning and their rooms are quite small in need of some attention. They wanted to charge us 10 pounds for a late . checkout. The rooms don't look anything like they do in the pictures. They must've been taken about 10 years ago when it was new. all the stuff was very nice and helpful. That was the best part. Very noisy location so be aware.

Very friendly

Good value for money excellent room

To noisy outside as club opposite other then that all good.

Parking was easy but on the expenses side should be free for the stay at hotels.

Everything was great

Clean and quiet room

Room temperature was obscene 27 degrees and we couldnt turn it down advised reception who advsised us it would be resolved for when we got back to the hotel to sleep , my god it was so so hot we paid for late checkout but we couldnt sleep so left early morning - appaled

A nice room but the thermostat was stuck on 34 degrees all night so it felt like trying to sleep in a sauna. Add to this the lack of double glazed windows meaning that although there was a road separating the neighbouring bar from the room it sounded like we were inside it until it finally closed at around 1am. then came the arguements from drunk patrons until 2am and finally the clean up crew at 3am. There were also no additional pillows and no staff available onsite to speak to about any problems. We ended up giving up trying to have a restful night at around 6am and went home. Other than that the room was spacious and clean. Parking was an additional £12. Perfect room for lizards with hearing difficulties.

This is not a proper hotel but functions as an annex of the George, across the road. This should be made clearer - especially as the doorman at the George would not let us in to their reception area at 10pm. The 'deluxe' double was basic, small with a dirty balcony. Poor value.

Staff and cleanliness

Rude staff shower door that fell on me, just awful

Room very clean. Only issue was that key card would not work after breakfast and we had to come over to the George Hotel twice to get the key card unlocked. It was about 10:15 and checkout was 11:00

I got headache the next morning due to lack of sleep from the high st noise, the blanket is also too thick & hot , at last hv to sleep on top of it even in winter

The tv remote didn’t work at all so we couldn’t watch it. When we went to make a coffee this morning. The kettle didn’t work either. We were really disappointed. The room itself was absolutely fine and the bed was very comfortable.

Great location , Clean & large rooms and close to the high street, restaurants and pubs