When I went to check in the gentleman at the desk, said I did not have a reservation. Not only did I have a reservation. I had prepaid for it months ago. I had the reservation number and the payment receipt, but he didn’t care. I had to contact Expedia, who then called the hotel. The guy at the desk didn’t speak English, so Expedia had to call him back with a Spanish speaker. It eventually got all sorted out, but it took half an hour of me waiting around for it to get settled