Great location. Exactly what we had pictured

It was our 3rd time staying at this property. We enjoy how close it is to everything in downtown. This was our first time booking thru Expedia and global stays. Check in wasn’t smooth. Check in time was at 4, we arrived at 4 and they asked our unit number. We had not received it, I tried multiple times calling and sending messages. I went see the front desk again and they called for me and handed me the phone. I was told they had messaged me but I hadn’t received anything. Finally after 45/60 mins we got our number and checked in. Another thing is the elevators, expect to wait a long time. Also the stairs are locked so you can only go down the stairs not up. We waited up to 25 mins for the elevator. Give yourself time,

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Cet endroit est bien situé et le bâtiment est sécuritaire. L'appartement était en ordre et bien équipé. Toutefois, la procédure d'enregistrement laisse beaucoup à désirer. Nous avons même rencontré d'autres utilisateurs qui ont eu le même problème pour accéder à leur appartement la première nuit et qui ont dû louer une nuit dans un hôtel avant de pouvoir accéder à leur appartement. Par ailleurs, l'information donnée par la compagnie sur Hotels.com n'était pas complète, manquant les informations sur l'enregistrement et le ménage à faire avant de quitter l'appartement.

Overall it was a good experience. The unit was exactly as advertised. Spacious and clean. The unit had laundry, full kitchen, a balcony and extra linens. However, they advertised a “twin sleeper sofa” which is just a regular sofa. It was not large enough to fit my teenager. Check in was smooth. However, I paid for a parking spot but the front desk didn’t have a parking fob for me. It was delivered the next day around 12:30pm which was inconvenient considering we were only there for 2 nights. My biggest complaint are the elevators. They are slow. Insanely slow. There are 3 elevators but one of them wasn’t working. For the sheer number of residents/visitors, 2 working elevators was not enough and the situation got to be frustrating. The wait for the elevators was so long and everyone packed in like sardines. The elevators is the primary reason this isn’t getting a better review.

The place was great. Check in was a bit challenging but overall experience was great.

The check in process was done all online the day of our arrival and was terrible. We were confirmed at a different address from what we booked, which was father away from the other people we were traveling with and not convenient. We tried to contact Global Stay to correct it and could not reach GlobalStay by phone at all. They only communicated via email and it was very challenging to get any service or help. We delt with 4 or 5 different people by email and did not get any response when we'd asked if they could contact us by phone to discuss the issue. They told us they could not move us because we had to stay at the location listed on our booking, but when I sent them a CP copy of it confirmation with the address we were trying to get moved to they stopped responding until after we checked in. At that point they simply reiterated they could not move us. We opted to check in to the apartment they gave us as we had no other option on the arrival date and there was no front desk agent to speak to. When we entered the apartment it was not the room type we had booked and we could not get in touch with anyone to get help resolving this issue either. They made no attempt to correct this situation or offer us any compensation for the smaller room type. This experience caused a great deal of stress on our family and the trip. Extremely disappointing experience with GlobalStay.

The hotel apartment was great and located near the heart of downtown Toronto. My only complaint is that we originally booked for the modern apartments located on Adelaide but it was canceled last minute by the property owners. As alternative we were given a different luxury apartment that was slightly further out from the locations we visited. Overall once the check in issue was resolved we had so much fun. So much good food, drinks, vibes, and love. The location was perfectly centered in the midst of all the action. There were still a few sights we didn’t visit but the ones we did visit were very memorable.

Late contact about check-in information, snarky responses to my messages when I was sent messages with no link and then partial links, no answer to questions on a fan that eould not shut off, and bogus charges for late checkout and not cleaning despite leaving more then 2 hours before checkout and following all check-out procedures. I tried calling both the cell and office numbers to no avail, with the only "voice" on the line an AI assistor. No responses to e-mails either.

The location could not be beat, especially if you are catching a Jays game.

Great central location, close to bars and restaurants - easy to walk everywhere. Slight musty smell in the room but it was clean and well equipped though small. Communication was easy. Asked if we needed parking but no parking on site - there are a couple of safe 24hour public parking lots nearby though. Convenient for a few days in Toronto

The property failed to provide check in instructions until 3 hours after the posted 4pm check-in and was unable to be contacted during this time, leaving us wondering if we even had a place to stay at all. The property required a deposit outside of Expedia which was to be refunded 7 days after checkout. I inquired after 8 days and received no response or refund, causing a dispute with my card issuer to be opened. 4 of a total 6 elevators were operational. Expect to wait 10 minutes for a car to come with capacity and even longer during peak times. The pull-out couch was broken beyond useable condition causing two of our guests to sleep on the floor. We notified the property immediately and expected a fix by the next night. The property did not respond despite multiple follow ups. Last, this property had a pool and balcony furniture shown in the listing photos. The pool was closed for a lengthy planned renovation and the balcony had no chairs, tables, or other furniture. I do not recommend anyone stay at this property.

Terrible experience. They left 1 set of towels for 2 people. We wrote to them, we called them, they didn't bother to respond. Only a day before we were due to check out they said that " we passed the message to housekeeping". Do not bother. Extremely unwelcoming management company. No customer service. They just collect the money and don't care.

The door of the apartment did not lock. I tried to reach out to owner, but received no response whatsoever. They left 2 phone numbers on a pamphlet in the room. I tried calling and texting both. No answer. I tried contacting them through Expedia. No response. I then spoke to security at the building. Security stated the owner had been previously notified of the issue, but apparently did not resolve it. Security had difficulty reaching owner. When they did finally get them on the phone, the owner asked to speak with me. They passed the phone over to me and I explained the problem. They then asked me to put the building security back on the phone. Security hung up and was told to tell me that I would be getting a phone call from the owner "shortly". I received NO contact from owner at all. Still no way to lock the door and secure the room and apparently no one cared. This really ruined my trip. My choices were to sit in my room and go nowhere (in which case I may as well have stayed home), or trust that no one will come in while I'm gone. Plus the thought of sleeping in a room with no way to lock the door didn't make me feel very comfortable, especially in a big city. I guess the owner doesn't care about their guests' safety. I did not go out and do half the things I wanted to because I was concerned about leaving my belongings unsecured, and when I did go out, I couldn't enjoy myself.

Good Day, This is a formal complaint! It took us 2 hours just to get the host to check us in and when we got to the apartment the door was not locking! We could not stay there and had to leave to go to another hotel. We requested a refund from the host who was willing to give us this but said Expedia had to contact them first! We called Expedia and were told they could not get the host on the phone no on record and will send them an email. I gave a cell number to call and was told they cannot use this cell no but then asked ME for the email address of the host! This is terrible service!

The check in process was terrible. They sent a link to pay a damage deposit. Link didnt work. I asked them to resend but still didn’t work. I tried to communicate with email but didn’t get any sastifaction. When we arrived at the property we couldn’t check in because damage deposit wasn’t received. I tried to call the numbers on website. No answer. It was 5 pm ( not midnight ) the security guard was fantastic and told me to keep calling and he also called a number. Eventually he spoke to someone. They resent me a link for damage deposit. I paid and they let me in the room. The room was ok. It seemed clean but very dated with carpet in bedroom. The elevator in the building is very slow and there are a lot of Tennants. We waited for 20 min for an elevator to fit in ( all were full ) and ended up walking down 19 flights of stairs because we were going to be late for an event. Overall it wasn’t a terrible experience. The location is perfect!!!. Thankful for the security guard or I’m not sure we would have had a room.

Good downtown location, easy walking distance to Rogers Centre. Check-in process is completely via email (not app or in person) which is not ideal. The apartment was fine except for the massive floor damage that prevented me from opening the door fully, a problem known before I arrived. Was asked by Global Stay to allow repair people in the unit to repair floor. Three of the four elevators went down during stay which meant ~20 minute wait; security guard wasn’t allowed to unlock stairs and residents said it happens regularly. Probably a fine option under normal circumstances but not a great experience for me.

They really need to have a devoted person for check in process they have in place . after repeated attempts but 24 hours of no communication I arrived on our flight with my family full of anxiety and by chance some finally answered my call!! The location is awesome for sure but the buildings has only 2 working elevators that we waited on daily finally took 32 flights of stairs

Upon arriving at the listed address we found they did not have a room for us, and after a 40 minute automated hold I finally got a representative that sent my check in instructions, although we had book weeks in advance and filled out the required forms as they were sent to us the days leading up. I noted the instructions had a different address, but rook whatever room we got, as I didn’t want to risk getting no room at all and having to scramble to find a place last minute. The room turned out to be a few blocks away, so we had to move the car (not easy in downtown) and upon arrival it was not close in value to what this listing shows. The washing machine had clearly leaked recently and the entry flooring was patched with bubbled up hard carpet that prevented the door from opening without stomping it down and some force, and the unit smelled wet and moldy. We did nothing but sleep and were gone first thing the next morning, but it was disappointing and I hope not the normal experience with this listing - but it was our experience. I had Expedia call to attempt a refund which was denied since we stayed ‘at a hotel of theirs’ and didn’t complain…I had better things to do with my 1 night in the city than wait on hold again for 40 minutes. Book with caution - hopefully you get the listed address and a room pictured here.

Booked this place in February but was told the booking wasn’t confirmed until all manner of information received (passport information, drivers license etc). No further communication and no paperwork on my end submitted so assumed not confirmed. No reminders or booking or request for more information until day of check-in. Attempts to get ahold of business challenging (only daytime hours) and only met with ‘contact hotels.com’. Wouldn’t provide any refund (I recognized I would have to pay for first night) or attempt to resolve matter. Beware!