When we first arrived, the two door men will talking and not bother to help me to push the wheelchair up the ram. The Ram is so steep, it really takes an effort to push a 60 kg woman up the ram. There was a cockroach along the corridor outside my room. When I ordered the take away from the cafe, the staff told me she will contact me when the food is ready. I waited for 20 mins, no call at all. I decided to call the cafe, they then told me that the food is already ready, waiting for me to pick up.