Disappointing Experience — Room Smelled of Smoke in a “Smoke-Free” Hotel
I booked Royal Mansour Casablanca specifically because it was advertised as a smoke-free hotel. Unfortunately, the room I was given smelled heavily of cigarette smoke from the moment I entered. The odor was embedded in the carpet and curtains — clearly not from just a brief incident.
When I mentioned it , the staff were polite but offered to spray air freshener .
For a property that claims to uphold luxury standards and a no-smoking policy, this was deeply disappointing.
It completely ruined the atmosphere I expected from a five-star hotel.
If you are sensitive to smoke or expect a genuinely smoke-free environment, be cautious when booking here. The hotel needs to take its non-smoking policy seriously and ensure proper room inspection before accommodating guests.
