駅から少し遠いけど、朝食も良かった

Restaurante muy bueno Recepción malo

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Страхотен хотел в сърцето на града. Наоколо е достъпно с магазини и заведения за хранене

war ok

Detta hotell är i centrum, bra utbud av affärer och restauranger. Rökfria rum. Rekommenderas när du Ruse.

Breakfast was pretty unappealing, everything was dry and been out a long time. Stuck with muesli.

My Room was 80 degrees turned on air conditioner for few hours cam back nothing changed. Told front desk again came back again few hours later they told me they fixed it. went into room still 80 degrees they put in my room a loud cheap fan to blow hot air. I went back they told me to open my balcony door found different hotel and left.

The 11 o’clock checknout is a bit unusual. I would also expect the swimming pool and the spa center to be open

Perfect

From 5 balls 4 is good

Nous avions choisi cet hotel, aux tarifs élevés pour la Bulgarie, pour 2 raisons. Tout d'abord pour ses 2 piscines : or la piscine intérieure était fermée et pour celle en extérieur, les cours donnés aux enfants de la ville se succèdent toute la journée jusque tardivement, ce qui la rend inutilisable pour les clients de l'hôtel... Et quand la voie est enfin libre, la couleur de l'eau est si jaunâtre que l'envie vous passe d'y mettre un pied. Les nombreuses fontaines de la ville sont d'ailleurs bien plus propres... La 2e raison est que nous avons choisi un appartement pour son coin cuisine. Or, rien de cela, et l'hôtesse à l'accueil (très froide, qui ne répond meme pas aux salutations) vous explique qu'elle n'y peut rien. Globalement, nous ne nous sommes pas sentis les bienvenus mais il est dommage que les employés, bien peu aimables, oublient que c'est un peu grâce aux clients qu'ils ont un emploi. Du reste, le centre ville est très agréable et ses musées sont intéressants. Bref, d’autres hôtels de la ville semblent avoir un bien meilleur rapport qualité prix, évitez donc celui-ci.

When we arrived they tried to give us the incorrect room type. Then they tried to get me to pay for a reservation rhat was prepaid through Expedia. Next I found out that I had to pay for the free on premises parking. Their version of on premises parking is parking in the street. A bit of a bait and switch and great deal of dishonesty. I did pay for the garage parking they claimed was full, but miraculously found a spot. Then we sort of got the room we reserved, but it was lacking the kitchen that was pictured. The excuse was the room I reserved was being renovated. No apology or anything. If all that is not bad enough, the room was an inferno. It was like staying in POW camp. The upstairs A/C unit did not work at all. The breakfast buffet was very basic and had cold food every morning. The breakfast staff was very unpleasant. The lone bright spot was the restaurant was excellent for lunch and dinner. The food was terrific and the staff was super sweet. My advice is do not stay at this property, but stop by for lunch or dinner.

プールあり楽しみにしていたがプールには水がなかった

Härligt hotell med fri förbindelse med gym och pool vilket är ett stort plus. Frukosten buffén var bra med en god blandning av saker att välja på. Trevlig personal. De flesta duktiga på engelska vilket är ett plus när man inte kan de inhemska språket. Fräscha rum med skön heltäckningsmatta.

It was clean, quiet, next to city center. It is a good one property

Lovely hotel, friendly and efficient staff at reception. Great swimming pool.

Parkplätze nur im öffentlichen Bereich vorhanden, reserviere Parkplätze nur gegen gebühr. Freundliches Personal. Preis/Leistung gut. Kein Kaffeekocher, keine Minibar. Tolle Lage direkt bei der Altstadt.

Struttura nel complesso molto carina abbastanza pulita sia la struttura che la camera ma di sicuro si può fare di meglio il copri letto era macchiato lo scarico della doccia intasato l ho sistemato io peccato la colazione perché mi è sembrata un po’ povera come buffet ma nel complesso decisamente bene ho visto di peggio ….molto comodo per il centro

Girişte görevli kişi sistemi hiç kontrol etmeden rezervasyonumuzun olmadığını belirtti. Kendisine 1 saat önce yaptığımızı söyledik, sonra kontrol etti ve gördü. Yanımızda çocuk olmasına ve çocuğa ekstra yatak verilmemesine rağmen iki tek kişilik yatağın birleştirildiği bir oda verdiler. Odanın tavanında bulunan duman sensörüne peçeteler sıkıştırılmıştı, banyo kuvetinde ne olduğunu bilmediğimiz kahverengi bir şey vardı. Gece 4’e kadar otelin karşısındaki mekandan yüksek sesli müzik görültüsü geldi, gürültüden asla uyuyamadık. Oda çok sıcaktı, sıcaklığı ayarlamak için oda duvarında bulunan kumanda çalışmıyordu. Asansör çok bakımsızdı.