We came to this hotel after staying in Como and, believe it or not, it was even hotter here than in Como! We stayed in a Junior Suite, but because it was located on the top floor, the room was unbearably hot. We could barely sleep.
There was also a ridiculous window on the bathroom side that let an incredible amount of light into the room. We came here hoping for a peaceful and relaxing holiday with our baby, but we were very disappointed.
There was no complimentary water in the rooms, no welcome amenities, and no one to help with the luggage. Everything, including water, had an extra charge.
The breakfast was terrible, with very little variety. Despite the amazing view, this was a very poor experience overall.
I genuinely don’t understand how this hotel received such high ratings. Perhaps those guests stayed here in winter, because our summer experience was extremely disappointing.