Check in was horrible. I wanted to pay for the stay with a debit card, and then they wanted to charge me 20% extra for the room!! Because we had several rooms and several nigths that was 500USD extra, something I did not want to pay. I offered to do a direct bank transfer, but they claimed a copy of the payment from my bank was not good enogh, they do only trusted a bank transfer when it was arrived in their account, as is anyone can stop a SWIFT transfer... In the end they sent me in a taxi to a bank that was closed for the day, I found a atm 300m from the hotel where I took out chilean pesos, then exhanged them to USD as they only accepted USD in Chile -their own currency was not accepted unless I wanted to pay 20% extra for the rooms. They tried to tell me that this is they way it works in Chile, but that is not the truth. I have paid with a debit card in several other hotels in Chile and with no problems and with no extra add on for it. This is only this specific hotel that is VERY difficult, another guest I met had 20% extra for the room charged to his card without him being informed about it on forehand. The check in seriously took away from the whole stay, and unfortunately the rest did not make up for the unpleasant start of they stay.

Frühstück und Größe des Zimmers

Equipe incrivel! Muito gentis e solicitos

Front desk staff felt very robotic. The hotel could benefit from more hospitality training and flexibility so guests don’t feel like an inconvenience. I had to book an extra night, and they couldn’t honor the rate I had on the app. Early check-in and late check-out were automatically charged with no attempt to find a middle-ground solution. The front desk was not very helpful overall. The breakfast restaurant staff was excellent — very friendly, understanding, and genuinely service-oriented. The room was okay, but the bathroom had visible dirt (soap dispenser was dirty, bottom of the door, walls, shower head had dirt also). Towels were very old, dull in color, and didn’t smell fresh.

Ok

Property was not reachable to accommodate my changed plan due to bad weather

Friendly staff that were all fluent in English. Comfortable bed with lots of fluffy pillows. The rooftop pool is a nice touch and I enjoyed the spa, which is included in your stay.

buena habitacion y desayuno

It was good!!

God frokost, god komfort og god seng, nydelig utsikt, god service, fin terrasse på toppen med bra basseng og god temperatur.

The room was very clean. The staff was very friendly and always ready to help. The Italian restaurant served delicious food. The menu had quite a variety of different foods. The terrace and pool area was also very pleasant with staff that was friendly. They went out of their way to make you feel at home.

Ficar hospedado no ICON é incluir uma experiência a mais a viagem a Santiago. A vista do quarto do hotel é espetacular. O quarto é amplo, confortável, modelo e lindo. O café da manhã é correspondente a categoria do hotel. A equipe é atenciosa e extremamente educada. O hotel fica localizado a pouquíssimos metros de uma estação do metrô, o que permite um fácil acesso aos principais pontos turísticos da cidade. A poucos passos de distância há uma galeria com lojas de todos os tipos e casas de câmbio, além de um supermercado ao lado da galeria. Foi a minha quarta estadia no ICON e seguramente, recomendo a hospedagem neste hotel.

10 de 10 Queríamos volver después de año nuevo y lastimosamente no había disponibilidad

Quarto impecavel, café da manhã maravilhoso e serviços muito bom.

Quarto ótimo, café da manhã bom, equipe te atendimento solicita

Everything was perfect!!

Booked a room during a stopover from patagonia, on my way back home, specifically for the rooftop pool and bar, as I wanted to enjoy the sun before returning home. The rooftop was closed for a private event, so I couldn't use the pool or rooftop bar, which was very disappointing. Didn't actually sleep in the room so cant comment on how comfortable the room was.

El desayuno es muy variado, el personal súper amable y servicial el aire acondicionado perfecto! Es mi 5ta estadia en el Icon y sim duda alguna volvería!

Super luxe and great staff

At first the ac didn't work, but they promptly sent someone to fix it. Their restaurant is not well known for lunch and evening but their italian food is excellent.