Would have rated this 5 stars. However a $35 fee was added. After checkout We dirtied a bed sheet with either a spit of makeup or shoe dirt and apparently this constituted destroying the sheets rather than washing them. Not happy.

This is our second time staying here. You can’t beat how close the hotel is to everything. We walked to most of our destinations. It’s also easy to rent a car or do a ride share. The staff were great and loved the rooftop view.

Everything about my stay was incredible, specially the staff! Definitely coming back!!

My flight was delayed and I didn’t arrive to check-in until 4.30am. Nonetheless I had a very helpful reception manager who helped me deal with payment of taxi driver and welcomed me into the property.

The staff was very friendly. We were able to explore old San Juan while leaving our luggage at the hotel before checking in . We received great recommendations for restaurants and activities . This was the second time I chose this hotel because of its excellent service , cleanliness , close proximity to great restaurants and shopping in Old San Juan .

I really enjoyed staying here. It was super close to everything we wanted to see and do in Old San Juan. There is a lot of charm and character to the building and rooms which made the experience really nice also. The staff were all really nice and helpful. Daniel at the front desk was particularly helpful after our checkout and giving us recommendations for our last day. I would definitely stay here again.

Lovely greeting by Daniel, helpful and informative, would highly recommend. Pet friendly, quiet, great location near restaurants & shopping .

Great hotel with amazing staff. Everyone was friendly and helpful, and Daniel especially went above and beyond. His kindness and service made our stay even better.

Decanter was in the perfect location and had the friendliest and most helpful staff. The room was spotless and the hotel itself was beautiful!

Gracias al personal. Excelente servicio

Todo estaba excelente

The hotel was great. Everybody was very accommodating and hotel wasn’t very good shape and well run.

Great location, quiet hotel, clean and accessible.

We thoroughly enjoyed our stay. The room was very comfortable, and the staff were very helpful. Having the sunset bar on the roof was a big plus too.

We stayed here after a cruise & they stored our luggage so we could walk around. The check-in time of 3:00 is strictly enforced. Great air conditioning and close to shops & restaurants.

Booked with this hotel - they didn’t have with room for us and were over booked but the man at the front desk was super sweet and apologetic did everything he could to help us out

Room was spacious and clean. Staff was extremely helpful.

We had a great experience at this hotel, great location, clean and the staff were all very friendly and helpful!

the staff were friendly and the hotel was very clean. the rooftop bar was great.

Great location and clean room!