The staff were very nice and had no issues with them, the surrounding area was great, plenty of shops and things to explore. The Hotel needs a fair amount of work to bring it up, the room although clean needs redecorating, scuffed torn wallpaper, chipped furniture, cracked tiles are not a good look. The room is next to the town centre but it was very noisy so we hardly slept, two beds were pushed together and they were very uncomfortable, one dipped to one side when you laid on it. The food was nice but the restaurant needs decorating as well, damp on the ceiling and down the wall, tables and chairs are scuffed, carpet not great, this is no reflection on the waiting staff as they were very nice and professional. The scrambled eggs at breakfast were like rubber, no care taken to cook those, poached eggs were fine though. The hotel has a lot of competition around it so it needs to up it's game to get returning customers.

It's an older building but the rooms were nice and clean and had most of what you'd need, and the bar downstairs is pretty good!

Excellent room, friendly staff, super location

Excellent location, right in the heart of everything and opposite the train station. Lovely room and very welcoming and helpful staff.

Great location, very helpful staff, nice little touches in the room, excellent breakfast. Rooms could do with a re-furb and my bed was too hard for me, but I would stay there again.

The room was spacious and clean and the staff were friendly also there was loads of shops, bars and restaurants

yes,location excellent

Easy to check in and out

The staff were always very polite and cheerful

Helpful reception & breakfast team.

The room was very clean, the location is amazing, and the staff were really friendly. We arrived early and they kindly stored our bags for us. It’s very close to the train station but still nice and quiet. Highly recommended!

Staff

We interacted with at least five people at the front desk and they were all so pleasant. The room was what we needed, the location was amazing (just across from train station), and they held our bags while we explored the city.

The room was clean, the staff was friendly, and the location right across the street from the train station can't be beat!

Lovely staff. Very friendly. Excellent breakfast. Room was clean and spacious. Lovely old character to the building. Great shower. Great part of Bath town, not far from centre and next to train station. Lots of tea and coffee in the room which was great as most places don’t give you enough. Hotel is looking a bit tired in places and could do with a freshen up. For example, the stairwell- worn carpet and wallpaper starting to peel. Our bathroom had cracked tiles. Hand soap near the basin and bath would be great, as it was only at shower height which meant leaning around a wall if using the sink or standing up when using the bath. There was a soap bar but I didn’t want to open it to use it when only staying for one night. We had a lovely stay. Thank you.

From the moment we checked the staff were excellent and super friendly. Check in was simple and the onsite car park was great too however very limited on spaces. The man on reception was outstanding (I didn’t catch his name) The room was super clean and very spacious as hotel rooms go. 10/10 would recommend

Habitación muy modesta, incluso creo que inferior clase a la reservada, pero acogedora y con un desayuno muy rico. La amabilidad del personal compensó el tamaño de la habitación

All were good

I was travelling on my own and found all the staff incredibly friendly and helpful. My room was spotless, with very good quality bedding and a comfy mattress. I didn’t have breakfast, so can’t rate that. I had dinner in the Brasserie and thought it excellent value. Would definitely stay this hotel again.

Very clean and well presented.