The location to train station made us pick this hotel. The attentive and helpful staff were amazing, especially Gabriel. The room needed maintenance though, door to get into our room was hard to close and open. Curtains hanging down, pictures on wall without frames, tea pot and cups needed cleaning. Fan was not working but was replaced. I know the building is old but we stayed in three hotels/inns before arriving at this location and they were much more renovated and maintained.

The staff were wonderful! I am giving four stars because my room was a sauna, even on days I did not shower - just no air/moisture circulation at all. I opened a window while I was awake and in the room, but that only did so much. I booked this hotel because it was close to the train station, and I am very glad to have made that decision - not having to haul my bags up hill through Bath was great!

Horrifying and unapologetically bad service. Never again. The only thing saving this place from a zero star review is that the roof or ceiling didn’t actively leak on us. Mold, mildew, rotting floors, 20+ yr old beds and linens all of questionable cleanliness…no assistance whatsoever from staff.

Overall great stay and location was perfect! It took a while for the water in the shower to get hot, and the steam in the bathroom took a long time to dissipate. Air movement even with a window open was pretty stale, but the fan in the room helped. Very comfortable beds, and comfortable stay otherwise! Staff was fantastic, quick to help and answer questions!!

This is a cute little hotel located in the center of town near all the best shopping and food and it also has its own restaurant and bar on site. The staff was so much fun and pleasant to talk with and to get recommendations for food to get information for shopping and sightseeing. it was just an all-around great experience for me being there and interacting with them. I can’t wait to go back and I highly recommend it.

Amazing place to stay and a great value! Lots of character, wonderful breakfast, friendly staff and a very walkable location. They also had parking available which was a huge plus.

We booked the hotel primarily because it has a few customer car parking spaces round the back. The location was good and the building historic, having been designed by Isambard Kingdom Brunel, when it was called the Royal Station Hotel. Our room was a little tired but fine for our needs. It did not look like any of the photos on the website. The hot water supply was a little reluctant, taking well over a minute to arrive in the room. Even though the hotel was directly opposite the train station it was not too noisy. Breakfast was very good. There was a good selection of fruit, cooked options, pastries, yogurt and cereals. The staff were friendly and helpful. We had a great couple of days exploring Bath and the Royal Hotel was a good base.

If was friendly and clean. I would definitely stay again

The Pros Clean room, Comfy Bed Nice selection of beverages Nice dinner Good location The Cons Breakfast was mediocre Shower had mind of its own going from boiling to freezing Room very hot and stuffy, small fan not adequate for room size The location was good but there was alot of noise at night if you had windows open. No wardrobe in room No fridge Tv only had minimal freeview channels. No Internet channels and view was obscured from one side of bed. Although room info said morning papers were available this is not a service offered.

Amazing breakfast! Great location, close to centre but very quiet.

Angela at the front desk was an absolute delight as far as we are concerned she is the Royal Hotel.

Great location. Tim at the front desk and Dave at the bar made our stay memorable.

The staff made the difference between being just another faceless hotel to a warm, welcome and memorable stay. Ok, the hotel could do with a bit of TLC but that was part of the charm. Everything was clean and comfortable and perfect for a night in Bath. Thank you.

This is quaint old hotel, very reasonably priced, so we weren't expecting modern luxury. It is super convenient for the railway station and close to all the things you want to see in the city. We wanted to drop our bags off early, and the desk staff could not have been more helpful, and he was very friendly for our whole visit. Our room was smaller than some of the other ones we saw, but fine for us. All in all, we were very happy with our choice.

Beds were very comfortable and the breakfast on site was absolutely delicious! Recommend adding it to your stay

The picture of the pool on their advert is not at this hotel!

Staff in all areas were lovely, polite and helpful.

We had a lovely stay, close to the train station and walking around Bath city. Staff were very helpful and quite professional. Breakfast was served and a great choice. Being close to the station meant some late night noise, but nothing to spoil the stay. Parking is available but limited. I would definitely recommend this hotel to you!

Perfect location just across from the rail station and close to retaurants and attractions. The room was comfortable and clean. The staff was helpful and friendly. The hotel was built in the 1840s and you may need to run the tap for 2-3 minutes to get hot water for your shower.

We didn't try the bar. Breakfast room was lovely. You need more staff. They did their best but a longer wait than usyal.