I have stayed here several times over the years and every time the quality of the apartments seem to fade away. This time during our 5 night stay my family were attacked for what we believe were bed bugs or something. We were bitten all over and thought it was something else but every night in bed we would feel a reaction and have bites all over us. We checked the place and found little bugs all in the couch and on the bed. We were then moved to another room level 35 hoping for a better place. There were literally little bugs under the bed sheets. We had checked out and had to move everything to another hotel as this place was not safe to stay in. We then spent the remaining of of holiday cleaning all our clothes and bags and tending to our bites. Beware when booking and check the rooms.

Cleanliness, location and the on site pool , restaurant and bar is excellent

Great and very helpful staff. Nice room, great location.

Lovely 1-bedroom suite; impeccably clean, lovely view of the ocean and inland waterways. Staff here are the loveliest - both reception counter and cleaning staff. This is a reflection on the hotel management team - shout out to the same!

Spacious 2 bedroom apartment, has everything one needs. Lovely heated pool, and short walk to Broadbeach. Loveliest front desk staff who provide excellent service.

Very clean, daily serviced apartment rooms. Fantastic customer service and easy check in. Secure parking options. Staff and management very hospitable. Relaxing and well maintained pool and amenities. Prime location! Definitely recommend.

Room floor was dirty and the bed sheets were not clean.

部屋もきれいで良かったです。周辺にスーパーやレストランなども沢山あって便利です。ホテルのエレベーターは待ち時間が少し長いと思います。

Great rooms. Clean, spacious and self-contained. We had a hard time checking in late at 10.00 pm as no-one answered either of the numbers we called and reception was not manned! Eventually we went in with other visitors when the door was open and found a bar tender at the gaming rooms who then chased up a receptionist ......... This process took almost 20 minutes!!

Great location and very friendly staff. Room was nice and very clean just a very noisy air con unit.

Staff courteous Great location Rooms nice n clean

Great place to stay, local to everything.

staff support lacking , lost my expensive sandals , not returned to me . We have to clean our room no room service , no breakfast nearby , if you are walking you have to walk some distance. Did not even empty garbage , poor service walls not sound proof nights could not sleep properly .

Très bien dans l’ensemble , sauf au niveau de l’isolation , lorsqu’il pleut de l’eau coule dans l’appartement dans les coins des fenêtres , dès qu’il y a du vent il y a un sifflement constant dans l’appartement

Rooms are tired Staff are excellent Pool Is excellent Location is excellent Bit of ambiguity about beach facing rooms too!!

Highly recommend ,5 minutes walking distance to restaurants,supermarket,trams and bus stop and shopping centre It has 2 good restaurants, good size pool and a great well heated spa

Great room

Great location, clean and quiet, helpful and friendly staff. Good pub connected down stairs with good food and beers

Excellent

Staff were excelent