New, Modern and clean. Staff helpful. My only comment was that they clean the room everyother day and they did not mention this when we checked in. We were under the impression that the room would be cleaned and the towels will be changed, and we came late at night finiding our room not cleaned. There was no one answering the service line. other thn that, the property is nice and clean, staff were friendly and price was very reasonable to the service provided. Would stay there again and would recommend it.

Great stay for the price

The elevators and hallway (2nd floor) smelled bad. I was surprised as it was not the typical Hilton that I enjoy. It reminded me of a bare bones hotel - very minimal.

The hallway was hot and smelled rank as did the room. We had to spray air freshener. There were tiles from the baseboard in the bathroom just sitting on the floor. The AC sounded like it had water running through it and one of the shades was broken.

Will definitely stay again when traveling that way!!! Staff was amazing!!

It was amazing! Very nice stay

Tru by Hilton was a lovely hotel experience! Service was friendly and helpful, the room was spacious and clean, and the amenities were great! If you need a place to stay in Garland, make it Tru by Hilton!

Christian was so nice and welcoming upon checking in and throughout stay! Thank you!

Very clean.

Everything was great except the hallway my room was on stunk from pet urin all 4 days I was there.

The room temp wouldn’t stay below 73°. There was a gap about 1/8th to 1/4 of an inch where see daylight on the AC unit itself. The shower water temp was either cold or scalding and was hard to get a good temp for a shower. The tile work needs a lot of grout work as there were pretty good gaps in between each tile. The room overall looks ok but was clearly some water and ceiling damage that they just painted over.

Location good for me Bed good Room was left dirty towel on bed prob dirty Trash left behind piled high No towels in bathroom at all were left Person at front desk did not look up at customer was busy looking down at something “lady” Man was nice when I arrived he apologized for poor conditions. Cracks in shower “ big”. I will be trying another hotel next time. These are the reasons I left Holiday inn exp I am so disappointed

Had good staff, but building and rooms were super run down. Breakfast sucked, pancake machine was broken and they had moldy food! Usually love TRU chains but this one sucked

They sent my receipt to someone else Never cleaned room in 7 days stay

My stay was very nice. My blinds were broken but everything else was fine

Staff was friendly and the room was nice.

Everything was wonderful.

Bad experience staying here. Will never book again. 1.) AC was broken and was extremely loud, waking me up at multiple times over the course of the night. 2.) When I arrived the battery on my door was dead, so I couldn't leave my room as I pleased until the following morning when there was a tech available to fix it. 3.) Water pressure was extremely low and almost impossible to use sinks and shower. 4.) Walls are paper thin and there is no noise control. I could hear full conversations from other rooms on both sides. There was banging all night and loud TV's. 5.) Housekeeping banging on the door way too early in the morning. 6.) I was laying in bed on my last night, I shut my eyes for a little, when I re-opened them I saw one of the biggest roaches Ive ever seen in my life staring at me on the wall. 7.)The hallways smell like wet dog and mold, there needs to be some kind of air freshening. 8.) No complimentary bottled waters in the room. But if you go down to the lobby they are selling tiny water bottles for $7. For seven dollars!!!!!!!

Buen lugar para descansar

The hotel was very clean, the beds were comfortable. It was easy to find and very conveniently located for what I needed. Check in was a breeze, the clerk was very friendly. Theres a couple of boards by the elevators with recommendations on restaurants, things to do, when to avoid traffic, which i thought was pretty awesome.