The accommodations are definitely rusric, but the service is amazing. Friendly and attentive staff make this a great place to stay.

Nice garden and pool, nice room, no restaurant in the resort only delivery, next to the main road with truck noise in the garden, outside of town

Fantastic customer service from the moment i checked in. Carlos, Sariya and Marisol were Fantastic. Carlos even gave us an evening tour of the lush groubds to searxh for exotic animals. I perfect place to stay to explore the Mayan ruins. Highly recommend this wonderful, beautiful property.

Nice comfortable rooms and relaxing pool. Great to have the restaurant there. It's only $10 to take a taxi from the center of San Ignacio. Staff are very friendly and helpful. Booked tours and a ride to the airport for me. Beautiful property. Wish they would plant more trees by the road to drown the noise some. Would definitely stay here again.

Location on the hill was beautiful. The pool was also very nice. The only issue we had was due to lack of booked rooms the restaurant and bar was closed for dinner and breakfast on our last day.

We had a great stay at Cassia. The staff were extremely friendly and helped us with everything we needed.

We chose this place due the location and amenities, but upon arrival we found out things were different. Pictures matched the place, but no service. Started with the restaurant is not going to be open, as well as the pool bar because there was not enough guests. Not being in town became a problem to eat. Food delivery was messy and not reliable. All the tours, spa, trails were not there, everything had to be subcontracted for a higher price.

The grounds and pool at this hotel were stunning! Proximity to San Ignacio and all activities perfect! The room was lovely and spacious with a beautiful outdoor shower. The food at the restaurant was delicious and the head chef was so kind and thoughtful. My son and I got a stomach flu one day and she made us a an amazing ginger tea. The only downfall at this resort was the low water pressure and lack of hot water. You only get about 5 minutes before the hot water runs out.

We have traveled a ton but this is the worst experience we’ve had. There are two windows has big hole in the screen window and you are waiting be to bitten at night in the jungle. The room is super dark. When we asked the hotel to fix the screen window and they only fixed one and complained other units also have broken screen window. Really bad experience and they are charging us $70 because my toddler accidentally draw on the bedsheet - there is no table or chair in the room so we had to put our toddler on bed while we pack.

Cassia Hill Resort is beautiful and each stand alone casita is charming and well equipped. The staff is delightful and Marisol provides excellent suggestions for local restaurants to visit and fun activities to experience.

Hotel Did not respect reservation and had to drive another 3 hours to onother hotel

Beautiful property and amazing service from everyone on the staff.

This establishment is excessively priced for the meager level of comfort provided. The air conditioning system generates an incessant noise, rendering the cottage uninviting and unsettling. While the swimming pool is a pleasant amenity, the overall experience is marred by the subpar quality of the breakfast served at the hotel. The breakfast, which we purchased separately, was mediocre, and I was particularly disappointed by the diminutive portion of melon provided.

We had the best stay there! The pool is awesome and the staff were very friendly. The grounds are a little overgrown… and this place looks like Covid hit it pretty hard, but it has SO much potential and we had such a great time that I hope more people stay there! Our room/cabana had a king and 2 doubles- Perfect for our family of 5!

The best place to stay in San Ignacio!! The grounds were absolutely beautiful, a little oasis just outside of the town center. The rooms were so clean and the AC was strong which we needed. The restaurant was great and so accommodating with our meals. All of the staff was wonderful and friendly. And the infinity pool was the cherry on top!

This hotel was fine for the price. Our room was surprisingly nicer than expected, and staff were helpful. But not having easier access to food/drink when the room had kitchenette features was difficult with kids. A microwave and fridge are only so helpful when there are no bowls, plates or cutlery. The restaurant/bar was only sporadically open, couldn’t be counted on. Separately, though the pool was great, the whole property had a half-abandoned vibe to it. Made for a quiet, peaceful stay but you also wondered… why are there so few guests in high season?

very nice peaceful resort. staff was very welcoming and i especially enjoyed my time with nandina and the restaurant staff. they gave great reccomendations for activities and complimented my spanish speaking abilities😂

We loved our room at Cassia Hill (#5). It was clean, air conditioned and had a nice view of the grounds, and housekeeping tidied it up daily. There was one attached room in the cabin and there wasn't much soundproofing. The desk staff (Sarli in particular) were very friendly and helpful, and took care of all tour and transportation arrangements for us. The pool was fantastic and we were lucky to have it to ourselves most of the time. The restaurant was good, but we felt it was better to go into San Ignacio for our meals (less expensive and more interesting). The hotel grounds are lovely and peaceful. It's a bit of a pain to walk (15-20 mins along a busy road that is currently under construction) or take a taxi to and from San Ignacio. We felt the place was under utilized, as there are a number of dusty buildings not in use, the bar at the pool wasn't in use, and there was no convenience shop for snacks or other items.

The grounds of this hotel are very nice. Staff is friendly too. Our room was big and updated. Very clean. There is a restaurant on site that was good and convenient when you wanted a small meal or drink. Very beautiful property. Quiet.

Great stay. Short but sweet