6,4
Hài lòng
Từ 368 đánh giá
Vệ sinh

7,0

Tiện nghi phòng

7,0

Dịch vụ và Tiện ích

6,8

Đánh giá của du khách The Grand Hotel

Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
Curtis
2,0
/10
Đánh giá cách đây 15 tuần

Expedia Group verified review

Big let down would not recommend for families . Dirty sheets and room stinks of smoke . Plus shower head dont work
Laura
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cùng Bạn đời
4,0
/10
Đánh giá cách đây 16 tuần

Hotels.com verified review

Check in was poor no staff around and had to call a number. Not very welcoming. Directed to room. Room was not very clean felt like sand all in the wooden floor and bed, parts fell off the shower. Bathroom was really tight and could hardly move in there. Bed comfy but bed frame rickity and could do with a good tighten up. Smell of cannabis on the top floor from other rooms. Curtains poor and hardly blocked out the light. Carpet on stairs needed a good hoover. No breakfast options. Could hear the room next door on the toilet and coughing very loudly like they were in our room, walls very thin. Check out wasn’t great a lady just took the key off us no how was your stay or goodbye.
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Donald
10,0
/10
Đánh giá cách đây 20 tuần

Hotels.com verified review

Value for money. Quiet. Clean. Friendly
Julie
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cùng Bạn đời
6,0
/10
Đánh giá cách đây 20 tuần

Hotels.com verified review

We didn’t stay family illness
julie
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Giải trí cùng Bạn đời
6,0
/10
Đánh giá cách đây 21 tuần

Expedia Group verified review

Hotel was warm and bed comfy, managed to get parking spot negatives: No toilet roll left in room shower has no thermostat and scoulding - unable to use 2 sugars for whole weekend = 1 cup plug socket hidden by bed , only 1 other double socket otherside of room I paid cheap out of season , would never consider paying anymore , certainly not Grand
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Joanne
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Giải trí cùng Bạn đời
4,0
/10
Đánh giá cách đây 35 tuần

Expedia Group verified review

This stay was very disappointing, especially compared to the pictures. Although the exterior had recently been painted, the interior was tired and run down. The room was dirty, especially the floor. I bought new white slippers and within 2 days of walking from the bed to the toilet, they were black. When we spoke to the staff and said no one had cleaned the room, we were told that they don't get cleaned for 8 days! It still wasn't done after the complaint. Cigarette ends left in ashtray, shower tray filled up after quick shower, broken shower door, towel rail upside down, had to ask for toilet paper and tea and coffee. The worst was blood on the very lumpy pillow that was replaced, but not removed. We left 3 days before due to check out but could not get a refund. Hard to get hold of any staff, no one around. We would have stayed if they has mopped the floor and politely changed the pillows with apologies. It felt like we were putting them out. Would NOT recommend 😕
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Jacqueline
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Bạn bè và Gia đình Kỳ nghỉ gia đình
10,0
/10
Đánh giá cách đây 36 tuần

Hotels.com verified review

Was really nice , clean , friendly, staff was good , good service , would stay again
Ivan
2,0
/10
Đánh giá cách đây 37 tuần

Expedia Group verified review

Only stayed for two nights in single room, went home covered I bites. Couldn't complain to staff as I left as they were nowhere to be found
Ivan
8,0
/10
Đánh giá cách đây 37 tuần

Expedia Group verified review

Stayed in a double room with Sea view and balcony on top floor, looked as if room had been recently renovated, very clean and excellent view. Anyone taller than me (5'-3") might have problems with sloping ceilings. Floor also very squeaky.
Dan
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Bạn bè và Gia đình cùng Bạn bè
6,0
/10
Đánh giá cách đây 37 tuần

Hotels.com verified review

It was ok location was good, but no breakfast which wasnt good
Rachel
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cùng Bạn đời
8,0
/10
Đánh giá cách đây 38 tuần

Hotels.com verified review

The manager was warm and welcoming if we needed anything we had contact details. Windows and wood work could do with cleaning. Overall pleasant stay and would definitely stay again comfy bed clean room.
barry
2,0
/10
Đánh giá cách đây 39 tuần

Expedia Group verified review

ditto
MR PETER
2,0
/10
Đánh giá cách đây 40 tuần

Expedia Group verified review

Room looked clean but had bed bugs fleas and a glass shelf in bathroom was loose and cushions were filthy full of dirt so never even slept in the room went down to complain at 9.15 no body to report issues to so waiting until 2 am went home
Claire
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Giải trí cùng Bạn đời
8,0
/10
Đánh giá cách đây 40 tuần

Expedia Group verified review

Very friendly staff great for being close to everything only complaint no milk to go wirh the tea and coffee provided But all round great place to stay
Tricia
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Bạn bè và Gia đình cùng Bạn bè
2,0
/10
Đánh giá cách đây 40 tuần

Hotels.com verified review

Upon check in our room didnt have toilet roll, it had only 1 coffee sachet, no sugar no milk etc. The rooms are grubby with filthy floors. The bed creaks but isnt too uncomfortable. We had a balcony room but only 1 of us could use it as it was so small with barely enough room for 1 chair, it also felt unsafe due to the camber. The shower pressure was non existent, it chooses its own temperature to trickle at and the cubicle is tiny. You need to unplug the small kettle snd carry the whole thing, cord and all, to fill it up. The tv has no channels, every station shows no signal. Theres a funky dirty grease smell but that could be coming from the kfc across the road. No bar facilities.
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Stephen
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Giải trí cùng Bạn đời
8,0
/10
Đánh giá cách đây 41 tuần

Expedia Group verified review

No lift.
Paul
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cùng Bạn đời
4,0
/10
Đánh giá cách đây 41 tuần

Hotels.com verified review

Room was clean
Michael
6,0
/10
Đánh giá cách đây 41 tuần

Expedia Group verified review

Ok for 1 night stay
Janet
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cùng Bạn đời
8,0
/10
Đánh giá cách đây 42 tuần

Hotels.com verified review

Last minute booking to stay one night. Rooms a little tired but clean. Bed was comfy had a good night's sleep. Good communication with owner. Very limited parking at the hotel.
Laura
icon-Bạn bè và Gia đình Kỳ nghỉ gia đình
Bạn bè và Gia đình Kỳ nghỉ gia đình
2,0
/10
Đánh giá cách đây 43 tuần

Hotels.com verified review

The worst hotel i have stayed in, cleanliness was disgusting. The customer service was appauling. The ceiling fell through with water.
Số lượng đánh giá trên mỗi trang
20
40

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