Overall stay was good. Carpet outside the room was not clean with some odd smell. Food was great, staff was great, room was great.

Considering the property is 5 star, the carpet in the hall ways should needed to be much cleaner. Proper extra beds should be onsite. The extra bed provided was hard and had to be returned. TV was not functioning and had be replaced.

Great service and staff

Das Hotel ist eines der besten vor Ort und man ist sehr gut aufgehoben. Ganz speziell hervorheben möchte ich den ausserordentlich zuvorkommenden Service im Restaurant mit einem ganz speziellen Dank an den Sous Chef Syed der uns buchstäblich fast jeden Wunsch von den Lippen abgelesen hat. Sehr gerne wieder!

Good

Yes.yes

We’ll maintained hotel & helpful staff. Enjoyed our stay. Will definitely stay again

Great stay. Nice room Great location

all good.

I stayed for 10 days in the Premium Suite, the most expensive room category. I booked it specifically because my son works U.S. hours, and the advertised two-room, two-bed layout would have allowed me to sleep at night. The Expedia listing stated the suite included a king bed and a sofa bed. However, upon arrival, I found there was only one bed despite having two rooms. When I raised this with the front desk, they said the suite always has only one bed and blamed me for booking through Expedia, claiming Expedia’s description was wrong and that they lose money on people like me with commissions. There was also a foul smell in the room, like a dead rat. After I complained, we were moved to another suite, but it again had only one bed. No apology or meaningful solution was offered, and staff continued to insist the issue was entirely my fault. At checkout, the only compensation offered was a complimentary lunch, which I guess makes up for ten days of inconvenience or an estimated $800 loss (50% of cost). Other issues: * Mosquitoes: This was a daily problem. We woke up with mosquito bites and occasionally blood stains on the sheets. * Excessive restrictions: Outside food(even a bag of KFC food) required signing a release form; outside alcohol that I brought as a gift from US was questioned at security; photography with a camera (not a phone) was prohibited without clear explanation. * Room condition: Faucets were grimy, dirty, and rusty as if no one cleaned them in years.

Clean room and nice terrace

Excellent option especially international travelers like me. Black coffee was amazing!!

Das Frühstücksbuffet war sehr reichhaltig und hatte für alle etwas leckeres dabei. Danke Sous Chef Sayed für seinen aufmerksamen Einsatz für uns jeden morgen. Das haben wir sehr genossen. Auch das Restaurant Red Bowl ist einen Besuch wert!

We like the staff & services. Very clean.

Wonderful hospitality and comfortable rooms made for an excellent stay. The food was outstanding, and the spa was good as well. I’d definitely recommend this place to anyone.

Clean room

Staff are polite but do not listen to customer needs. I booked 3 rooms and ended up not making my guests happy even after I told staff exact details of customer service I need.. Hotel is afraid of customers ripping them off..

Checkin and room service could be improved. Very crowded at most times in lobby and restaurants.

This is a better property compared to a few other properties in the area. Their menu is exhobitantly priced - in fact, they are at par with a lot better hotels in India.

Food place to stay