We were very disappointed with our stay and would not recommend this hotel if getting a good night’s sleep is important to you.
Blackout drapes were a requirement for us when booking in Iceland in July, so we chose this hotel because it advertised them. Instead, our room had thin curtains with zero light-blocking ability. When I asked about it, the person at the bar said they didn’t work for the hotel and called someone on their cell phone. That person admitted the blackout drapes “hadn’t arrived yet,” meaning they knew they were advertising an amenity they didn’t provide. They were rude, offered no solution, and simply said we could leave, despite it being late, the town being essentially sold out, and us having driven for hours to get there.
The room also didn’t match the photos. The bathroom had shower curtains instead of a glass enclosure, and the hairdryer was unusable. You had to hold a button the entire time, and the airflow was so weak I had to let my hair air dry.
We expected some noise from staying above a bar in the city. That would have been fine if we could close the window, but there was no fan or ventilation, so we had to leave it open all night.
Overall, the hotel did not provide the amenities it advertised, and the customer service made an already frustrating stay even worse.
