We had a good stay and a good sleep at the Charles Hotel.

The on-site parking lot was under construction. We had been notified ahead of time, and were given instructions about how best to off load our luggage, and we were provided with complimentary parking a few steps from the property. Each room was well appointed with a comfortable bed. The 'welcome cookies' were a lovely treat. We'd definitely stay here again.

Everything was wonderful: the staff, food, beautiful room and location. Unfortunately, they were in the process of renovating the parking lot, so guests had to park a distance away, but that is only temporary. The Charles is my hotel of choice whenever I visit Niagara-on-the-Lake.

Yes very good

Breakfast was incredible. Excellent and very filling.

Room was clean and the staff was great. However, the bed was squeaky and woke me up every time I moved.

Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit

The elegance and the food were top notch.

Lovely hotel, helpful staff

The team was very welcoming and courteous. Our room was clean and cozy.

The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.

yes, all the staff were helpful and made our stay and our evening meal outstanding.

Hot water to room 110 was very slow to arrive, and it would not last for duration of a short shower.

Wonderful room

The Hotel is located in a very nice area but the rooms could use some updating. It smells old and the rooms are very small.

Hotel is positioned well to be relatively quiet from road noise, but close enough to NOTL shops, cafes, restaurants, etc. Position of my room adjacent to creaky stairs, which didn't lend to the best night sleep. View from window was directly into a skip. Shower barely reached warm water.

Excellent room. All rooms different. Bed was excellent. Had a great night in Charles Hotel & I would go back

The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.

It has an older, colonial style look with plenty of verandas and balconies. But modern where it counted (heating, A/C, internet etc.). Breakfasts were very good, as was the one hotel dinner I had. Cozy hotel bar as well. I'd definitely go back.

The main attraction for this hotel is its location right down the shopping street.