Owners were really nice & understanding that I had to check in early ready for my university lecture! Will definitely be returning

Arrived and my booking wasn’t totally obvious on their system. I had booked a single room but wasn’t aware of shared bathroom or toilet facilities on another floor. I was offered a room with services included for a premium but chose to decline as I knew I wasn’t staying long. The walls were very thin and I could hear the man snoring in the next room and the TVs too. The room itself was pleasant and the decor of the hotel so I would consider staying again but I’d choose an en suite room at a premium next time.

Stayed in family room two singles and big king-sized bed very comfortable, clean enough ground floor the only down side was the noise , the hotel carpark was outside our window and most of the night there was shouting and then more arguing at 6am in the hotel from there it was loud!!! Talking and swearing outside in the carpark and outside our door, outside our hotel room was the kitchen I believe or staff room where we could hear everyone chatting and shouting, not even an apology in morning.

Very clean and optional breakfasts was excellent value. Car parking a bit tricky to access owing to dual carriageway very pleasant staff and we’ll definitely use again.

Hotel is a total dump and is located in a terrible area. Building should be condemned it's in such bad shape. Staff was nice and pleasant, but this was definitely the worst hotel we've ever stayed in

Nice accommodation at a reasonable price good location excellent service

The staff were very nice ladies. But that's the only positives i have about the hotel. Car Park at rear of building and not big enough. Other guests playing ball games in carpark. No instructions on website to say parking was not on the road where the hotel was situated. Very Rude and Aggressive neighbours in House next door. Room was small. "Private Bathroom" was not private and was used by multiple guests often having to queue for shower and toilet use. This FACT should have been made more clear on the website. Internet would not connect. I booked and paid for 3 nights but only lasted 2 as i was very very disappointed. The property is clean and serviced daily but unfortuanately it wasn't to my liking.

On arrival met by Lynn and taken to my room.i was a bit worried coz I have a discounted room at only£35 per night?..found the room ok and was fine for my needs..plenty of parking to the rear of the property.overall I enjoyed my stay...thank you Lynn(have I spelt your name right😀?)

We stayed at the Whitburn House Hotel for 2 nights in May 2019. We were very pleased with the service offered and the staff were very friendly and helpful. However the hotel was under new management and was undergoing a gradual and needed refurbishment. Whilst our room was clean and spacious there were some very disappointing features in it that needed to be addressed. There was bare electrical wires sticking out from the wall which I presume had been a light fitting which had not been replaced. For all I new they could have been live. There was no where to hang anything in the bathroom or even a toilet roll holder. The toilet cistern filled up so slowly that it took nearly 10 minutes between each flush-not acceptable. The shower was pokey and a large person would find it very difficult. We enjoyed the breakfast which was plentiful. Parking was plentiful but clients need to be aware that access is from the back of the hotel. Wi-Fi was available and quick.

Lady spot on, helpfull, no problems,explained the wifi procedure to me in detail,breakfast times etc. Lovely person

Ok for my very short stay , lady Sue was spot on, would stay again,