Good service and spa here either clean and welcoming experience. Some facilities are a little bit old and traditional. Good diners, breakfast can be more.

Very spacious room, clean and have lots of freebies

Great onsens, large rooms ,

We stayed for two nights and had absolutely wonderful meals! The rooms were spacious, clean, and comfortable. In our experience no noise or light at night. The private bath on the balcony was amazing and private with a beautiful view of the hills, river, and surrounding city. The staff was incredibly helpful with figuring out our next travel plans and luggage storage because of the typhoon passing through. There was some language issues but they were extremely capable at navigating and some spoke a good deal of english. Highly recommend for a relaxing experience. The location was an easy 30 minute commute from different vistas and museums in the Hakone region.

The most attentive and caring staff that always made sure everything was perfect with my stay. The facility was stunning, the views and the onsets both private and public were wonderful. Dinner and breakfast were also impeccable. Honestly 10/10, will definitely be back again on my next trip!

Very nice and accommodating.

The hotspring experience was very amazing! The hotel was very spacious, even though three adults fit into one room

Wish we were staying longer. Very relaxing with beautiful views. The Onsens were perfect to start and end our day.

This hotel was top notch! The room was spacious and comfortable, and the kaiseke dinner and breakfast were amazing. The staff were super friendly, welcoming, and accommodating. We loved the private onsen on our balcony. It was very relaxing as we could see and hear the nearby stream. We'd definitely stay here again the next time we're in the area.

The hotel is amazing, the food is very traditional so keep this is mind when booking!

Very comfortable spacious room. Love the private deep soaker tub on the balcony with a view on trees and plants, very relaxing. The free self-serve bar with varied choices of alcoolic and non-alcoolic drinks was also a unique feature that was an nice bonus.

Wonderful stay! Clean and spacious room. Amazing onsen facilities. Staff was nice. Amenities and treats were a huge bonus. Highly recommend this place!

Very large and comfortable rooms. The private bath in our room was lovely and the washrooms were very nice. Staff was great and patient (I speak very poor Japanese). Would definitely come back here!

We stayed for one night at Tsuki no Yado Sara and had a wonderful time. The hotel is in a beautiful location overlooking the river and is only a short (5-minute) walk from the town. The restaurants in the area are quite expensive and busy, but there is a Lawson and 24-hour 7/11 nearby where you can pick up food. We had a river view room so we could look over the river and mountains while using our private bath. The room was perfect, very large and equip with all the necessities and comfy beds. There is also a public bath and two private baths available for hotel guests (no extra charge). There is a free drink bar with beer, wine, and spirits on the 3rd floor, as well as a free coffee and tea bar in the lobby. The hotel staff were wonderful, very helpful and polite. We booked the traditional Japanese-style breakfast, which is ready at your table on arrival to your reservation. The food was delicious, with so many courses. Overall, the stay was lovely and I would recommend it to anyone looking for a place to stay in Hakone. We would definitely come back!

Le personnel est très serviable

Outdoor private hot bath and complementary Alcholo/ softdrink station in the hotel

This was easily the highlight of the hotels I stayed at on my Japan trip. Very friendly staff. Great food. Great amenities. My only regret is I could only stay for 1 night before moving onto my next location.

Beautiful accommodation, with a private bath in our room, made for a very relaxing stay in Hakone. The private onsens were very good and the lounge wear provided for guests was a nice touch.

Spa was relaxing and convenient as it locates in each of the rooms. The meal plans and hotel restaurant service was great, since many local stores and restaurants were closed around 7pm. The weather also little wet in the april time frame so not going out looking for a place to eat was

Large rooms by Japanese standards - was a triple room but had room for a family of 4. Free coffee in check in area. Free beverages on 3rd floor. Lovely outdoor tub on deck and public/private onsens in 3rd floor. Staff very accommodating and helpful.