The room was clean and comfortable. It needs to be made clearer in hotel advance information what the situation is. I was not aware until I arrived that the hotel I was staying in was in fact an annexe of the hotel nearby. That was a bit of a surprise. Being able to leave my luggage before and after check-in/check-out was appreciated when transport to and from the Ireland was early or overnight. Food and drink was of a high quality but rather expensive.

The ground floor is being renovated, so reception is at The Kirkwall Hotel next door. So there is investment here. That being said, hopefully the rooms and floors are next. The existing building is shabby, though my small, single room was functional at best. 5'x10', plus a small bathroom that could do with new sink fixtures. The tight shower had hot water and good water pressure. Staff next door were very helpful and welcoming. Park nerely anywhere "there's no traffic warden".

Functional and practical

Clean rooms. Friendly staff. Great Location. What more could you want.

nice area very efficient checkin/checkout

The whole stay was wonderful, but we were particularly grateful that you let us use the room easily so my travel companion could sleep after her Nightshift. Thank you!

Clean and Comfortable

The biggest problem is the noise. No sound proofing and you can hear ever step, every door slam, doors and windows that rattle pounding all night with the slightest breeze. The hotel is run down and in Serio’s need of upgrades. First room, blinds had big gaps, street lights shown right into the room. It was dirty, and the fitted sheet was too small for the bed and rolled up at each corner.

Hotell med bra läge, men ingen större komfort

What are wonderful and friendly. Rooms were small but clean.

We were in The Shore room 14, not part of main property which was still great except for the staining from water damage on the ceiling directly over the head of the bed.

Would stay again

We got in just on darkness after a 7pm departure from Scrabster. The room was clean and compact but had everything we needed. The mattress on the bed was a little springy but all in all, comfortable. I'd stay here again.

Lovely hotel, immaculate, modern and comfortable.

Goid location, good food, nice

Helt greit hotell, god frokost og beliggenhet

Got an upgrade from a single bed at the shore to a double within the larger Kirkwall hotel and the room was beautiful. For what I paid It was fantastic value for money. I would have given five stars but for one niggle. Room 215 could do with sound proofing as I heard two people speaking until the early hours either in my neighbouring room, or between levels. I had to use my earphones to get sleep to tune them out. I wonder what like it would be if either room was watching a film if I can hear whole conversations. I didn't report this to management as the voices were not roudy or anything just people minding their own business but regrettable I can detect conversations between walls. Again the room was stunning, the value amazing it's not a complaint as such.

Quiet, nice room, hot shower. Excellent tea and coffee facilities, big tv, free wifi, very comfy beds. Staff were very friendly.

Great location, very clean.

Lovely shower, looks like it has recently been upgraded. Room not very warm on arrival.